"Rooms were spotless, staff go above and beyond to be polite, respectful, positive and very help. Breakfast buffet was good and the bar area was perfect for relaxing. We will return."
"Rooms were excessively hot, fan provided but still boiling all night. Some sort of fan system in the room but didn’t seem to provide any cool air and was very noisy"
"I booked a room based on the information provided on Expedia, which was a family room. The photos didn’t give the actual reality of what the family room entitled, which was a separate toilet with no sink and then a separate shower and sink…… I didn’t know this was a 1930s layout
I raise this with the staff who rectify this at once, which was great, but this now really surprised me in today’s age
Also, they allow pets into the hotel which it’s not really needed and put people off"
"A one night stay over for us and really happy with the hotel. We had the most amazing view across the river towards the city and Minster.
Great location and bonus to have parking next door!
Would definitely stay again!"
"Watch out! They overbook you. I was forced at 9:40 pm to go to another hotel that they arranged in front of me. OK so get to stay in harrogate again for free with them and the got me another hotel, but I was planning to use the gym etc prior to my work the next day. Staff were nice and apologetic and got me sorted in an inferior hotel but this policy is unbelievable."
"Overall a very good hotel, my second time staying. The roommate nice and comfortable, it’s well placed near the city center. We did have an issue with our power to the room the second night, like like the cleaners blocked the card reader out of place. Once pushed back in place this issue was sorted"