인도네시아 스파 여행

위치가 포테이토헤드 바로앞이에요.가성비 좋은 호텔입니다.

I booked 2 superior TWIN rooms with the request to upgrade to ONLY IF they are also twin. I received their CONFIRMATION ON HOTELS. We arrived almost 4 hours after check in. During check in, I CONFIRMED with the reception again only to see we were given a twin room and a room with king bed. When I told them about their confirmation both on Hotels and during check in literally 15 mins ago, I was told confirmation on Hotels does not count since I did not write to the hotel directly. They also told me they gave OUR room to another guest who arrived earlier and did not clarify why the reception LIED during check in and got upgrade fee. I told them booking means keeping the rooms for the guest and Devi from reception said that’s not how it works there. She said all guests paid in advance as did I, they simply did not have the room I booked and I should just go with whatever they had. Mind you, they CHARGED me for the ugrade during check in. Then they put a single bed in our room which had a much slimmer mattress sinking in when sat on and extremely uncomfortable to sleep. Debi also told me they could change our rooms 2 days later basically asking us to unpack, then pack again 2 days later and unpack again. Sink also exploded that night! There was Agus on the reception the next day who said rooms could have been arranged, and waived the upgrade fee for ONE ROOM. We did not want to pack and unpack again, so went with it. Also, beach is no longer beach cuz of the construction.

침실은 잘 관리되어있고 직원들 친절하고 아침식사 훌륭해요. 수영장은 매우 청결하고 스파는 역시 발리 최고에요!!

침실은 잘 관리되어있고 직원들 친절하고 아침식사 훌륭해요. 수영장은 매우 청결하고 스파는 역시 발리 최고에요!!