Shutoken Adventure Vacations

El trato del personal es muy amable, todas las áreas se encuentran limpias. Se ubica frente a la estación Shinagawa que es fácil acceso a trenes y metro

Huge room with a wonderful view, a welcome change of pace from the generally small rooms common in Japan.

Amazing hotel in a more quiet area of Tokyo

The staff here is very polite and happy to help you. All the employees I spoke to understood English and were able to help me with any questions I had. The garden is beautiful.

Food was ok, other than that staff and room was good.

Huge room with a wonderful view, a welcome change of pace from the generally small rooms common in Japan.

El trato del personal es muy amable, todas las áreas se encuentran limpias. Se ubica frente a la estación Shinagawa que es fácil acceso a trenes y metro

Amazing hotel in a more quiet area of Tokyo

My stay at Hotel Gracery had some positives, but there are several areas that need real improvement. The biggest concern is the area immediately outside the hotel. At night, the surrounding streets become crowded with extremely intoxicated people, and there was visible vomit and trash. It felt uncomfortable walking in after dark, and the hotel should consider stronger security presence or clearer guidance for guests about late-night safety. Inside the hotel, the experience was much better—the lobby and common spaces were clean and well maintained. However, the rooms themselves are very small, even by Tokyo standards, and the bathroom had a noticeable mildew smell that made the space feel less fresh than expected. Pricing inside the hotel was also a bit surprising. The bar felt overpriced, and several basic comfort items—like higher-quality pillows—required an additional fee, which seemed unnecessary considering the nightly rate. Lastly, staff engagement was minimal. The front desk team was polite, but not warm, and the concierge never engaged or offered assistance. A little more hospitality and proactive support would go a long way in improving the guest experience. Overall, Hotel Gracery has potential because of its clean interior but the surrounding environment, room quality, pricing structure, and guest engagement need attention to make it a more comfortable and welcoming stay.