Find hotels in Ba Dinh, Hanoi

"Very clean room and check in was a breeze. Best part is the selection of pillows!"

"Oh what a disappointing experience. Would NOT recommend and WILL NOT come back here.. They have ZERO understanding of what Hospitality means or what it takes to be in the hospitality industry Positives: - Booked this hotel primarily because of a water view… - the rooms are decent but not worth the colossal price being charged for them - the view from the room was good, of the lake opposite - The bell boys and the guards are very kind and helpful Negatives: - My shower door got stuck and i could not even open the shower door. Couldn’t reach the phone and was afraid that i’d break the door if i pushed too hard. Took me a good half hour to somehow finagle myself little by little. - The worst part was that when i went to the reception and told them about what happened and that they need to get this fixed before someone else has the same experience, the person at the reception, her name was ‘Tu Le’.. she started laughing and mocking me. No apologies were given, not a single sorry from them.. was just made fun of… maybe it’s a language barrier but this hasn’t happened in any of my travels - Everything at the hotel is overpriced. Just walk a little but around and there are lots of places to eat, coffee, ATM and convenience stores - You get 2 small little packets of powdered milk, maybe a few teabags and coffee and that is IT ! Good luck trying to make a decent cup of coffee or tea in the room - The rim of the toilet water hasn’t been cleaned in AGES from the looks of it "

"Staff were great and very helpful. "

"Stayed During the Tet Holiday; Hotel Staff were all lovely and helpful. Special shoutout to the Concierge staff, who were able to find us a City Tour Guide working during the holidays. We had an excellent stay and the Lotte Hotel Hanoi will be my first choice on my next visit to Hanoi"

"Door broke whilst I was staying there ! Lock feel into the room. Allowed to pay for early check in and then all of my belongings had been moved to a new room when I got back- hadn’t been told "

"Everything is excellent. Breakfast including the coffee was awesome!!"

"Housekeeping could be better but the restaurant is awesome "

"Older hotel. "

"The Five Suites Lilas Hanoi was an absolute standout. From the moment I arrived, everything felt calm, elegant, and thoughtfully designed. The suites are spacious, spotless, and beautifully styled with a perfect balance of modern comfort and boutique charm. The bed was incredibly comfortable, and the room felt like a quiet sanctuary after a busy day in Hanoi. What truly sets this place apart is the service. The staff are genuinely warm, attentive, and go out of their way to make you feel welcome without ever being intrusive. Every interaction felt sincere and professional, and their local recommendations were spot-on. The location is ideal—peaceful and refined, yet still close enough to easily explore the city. It’s the perfect place if you want to experience Hanoi while also having a relaxing, high-end retreat to come back to. I would 100% stay here again and highly recommend The Five Suites Lilas Hanoi to anyone looking for comfort, style, and exceptional hospitality."