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"The staff really went out of their way to be kind and helpful. The space and location are also amazing!"

"I really enjoyed this hotel. Right from the start, the customer service was outstanding. I was made to feel valued and my stay/comfort mattered. Each time I left/arrived at the hotel I was greeted and welcomed back. The exceptional customer service continued with breakfast staff also. The hotel is conveniently located in the old quarter. This was my first visit to the city and I found it a perfect place to stay and to explore from. The room/bed was comfortable also. When I left, the staff treated me like royalty. The conversation was friendly and I was as walked to my taxi and waved goodbye in the street. I would have no hesitation in recommending this hotel to any person."

"Fantastic hotel. Staff excellent and very friendly. Lovely spa and restaurant. Highly recommended"

"Good and VIP access was excellent "

"Great place to stay in Hanoi, Anh was super helpful and friendly 👍"

"Very friendly and helpful staff. Hotel manager helped us with late checkout because our flight was late at the evening. Excellent breakfast, many options of local and intercontinental breakfast Clean rooms. Great location, we went everywhere on foot."

"The Oriental Jade Hotel in Hanoi's Old Quarter is a true gem that blends traditional elegance with modern comfort. Its superb location makes exploring the city effortless, while the friendly staff, clean rooms, and delightful breakfast create an unforgettable stay. Surrounded by cultural richness and vibrant streets, this hotel offers a serene escape in the heart of the city, making it a perfect choice for anyone visiting Hanoi."

"Très accueillant. La boisson de bienvenue et les collations étaient délicieuses. Ils ont également recommandé de bons restaurants et des boutiques de fruits lorsque je me suis enregistré. J'ai particulièrement aimé Jenny, qui était la meilleure ! La chambre est propre, confortable et agréable. De plus, la dernière fois que je suis allé, il y avait du temps libre, donc je suis resté dans le hall, et ils ont pris soin de mes demandes de boissons et d'autres choses. Ils étaient très gentils. J'ai passé un séjour agréable et je suis parti."

"A very good hotel in the heart of the old town. Genuine staff who were very polite and helpful. Gave great recommendation for sites to view and restraunts to go to. Room was very large and spacious. Beds and facilities were great. Breakfast was extensive and fresh. "