Embassy of Singapore Tours

Like most places in Vietnam, maintenance is a bit of an issue. However, breakfast was great and staff were truly helpful and friendly. Rooms were comfortable and clean. Hotel was very close to shops, restaurants, Train Street and the lake.

The Oriental Jade was our home for five nights in the most exciting part of Hanoi. It was lovely to walk back in after a day out exploring the bustle of the Old Quarter and be greeted by a front desk staff that genuinely was happy to see us and also interested if we had had a good time in their lovely city. We travel often, and when we can, stay in 5 star hotels. As we drove away to the airport (in a car provided gratis by the hotel), we both remarked that we may just have experienced the finest service we’ve ever received. Two weeks later, and neither of us has come up with a single flaw. Kudos to management and each and every one of the staff we interacted with. Really exceptional. Thank you again.

Honestly, the staff were phenomenal, my room was neat, clean, spacious and tastefully designed. I appreciate the staff going over and above the norm to help and guide me (and from what I observed, each guest). They remember you by name and offer intelligent suggestions to make your stay in Hanoi easy. I dont want to name one staff because every single one of them really made me feel welcome. Truly a 10/10 experience