"The location is excellent — very convenient and easy to explore Hanoi. The price was reasonable, and the hotel itself was clean, stylish, and well-designed.
What stood out the most was the hospitality from the staff, especially Mimi and Celina.
We arrived very early in the morning (around 6AM) after taking the train from Sapa and were exhausted, but they kindly arranged for us to check in slightly earlier so we could rest.
We had booked two rooms on the same floor, but one wasn’t available as the previous guest was unwell and extended their stay. Despite this, the staff handled it professionally and upgraded us to a bigger room as compensation, which we really appreciated.
The breakfast was also superb with good variety and quality. To make our stay even more memorable, they even gave us a small warm gift during check-out, which was such a sweet gesture.
Overall, it was a very pleasant stay and we would definitely come back here again next time if we’re in Hanoi."
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