조감도

문 팰리스 니숙 - 올 인클루시브 여행 후기

4.5 out of 5
문 팰리스 니숙 - 올 인클루시브
Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 616개 이용 후기 중 367개" "
평점 8 - 좋아요. 616개 이용 후기 중 124개" "
평점 6 - 괜찮아요. 616개 이용 후기 중 58개" "
평점 4 - 별로예요. 616개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 616개 이용 후기 중 37개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

Min

2023년 12월에 2박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 1월 29일
Hello Min,Thank you for sharing your ratings. We certainly would like to hear more about your stay. We are kindly inviting you to write to us and share your experience. We are hoping to hear from you.Best Regards

10/10 - 훌륭해요

Elvis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The many dinning options that you have
2024년 5월에 2박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 5월 28일
Dear Elvis,Thank you for choosing Moon Palace Cancun as your vacation resort. We are delighted to hear the highlight of your stay was the many dining options available. It was a pleasure having you vacation with us, and we look forward to welcome you back.Sincerely

10/10 - 훌륭해요

Amol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 6박 숙박함

8/10 - 좋아요

Jasmeen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 6박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 5월 28일
Hello Jasmeen,Thank you for choosing to vacation here with us at Moon Palace Cancun.We appreciate you sharing your 4/5 ratings. It was a pleasure having you here and we hope to welcome you back.Sincerely

10/10 - 훌륭해요

??

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed 2 nights at Nizuc and then 2 nights at The Grand. Both were great, but Nizuc is quieter and more suitable for relaxing. On the other hand, The Grand has better recreational facilities, making it more appealing for families with young children. Anyway, Nizuc is one of the best resorts.
2024년 5월에 2박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 5월 24일
Dear Guest,Thank you for sharing your wonderful review. We are glad to hear that you experience both resort, and found them equally catering to families needs from relaxation to many recreation options. We are especially delighted to hear Nizuc is your favorite.It was a pleasure having you stay with us, and we are looking forward to welcome you back.Sincerely

10/10 - 훌륭해요

Dulce Maria

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
De los mejores lugares oara descansar
2024년 5월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 5월 15일
Hola Dulce Maria,¡Increíble!Gracias por compartir tu recomendación. Fue un placer acoger su estancia y esperamos darle la bienvenida de nuevo.Atentamente.

10/10 - 훌륭해요

GA YOUNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thanks for the amazing experience! Our family had a great time :)
2024년 5월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 5월 15일
Dear GA Young,It was a pleasure hosting your familys vacation. We are glad to receive your feedback telling us about your stay. We are looking forward to welcome you back soon.Sincerely

10/10 - 훌륭해요

Staci

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have already started telling friends and family who are considering going to Cancun to come to The Moon Palace. My husband and I were a little nervous because we had a not great experience at a different all inclusive in the DR. The Moon Palace and all of the staff exceeded our expectations, they were so friendly and accommodating. I have pretty significant food allergies and they were incredibly attentive about it and made sure to accommodate me and make sure I knew what was and wasn’t okay to have. I cannot express enough how incredible the staff was. They all always had smiles on their faces, and made sure we were taken care of. We tried every restaurant and the food was phenomenal, definitely recommend the Brazilian restaurant. The meat was divine. We can’t wait to go back.
2024년 5월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 5월 10일
Dear Staci,Thank you for choosing our resort to vacation. We are delighted that you have shared your feedback to tell everyone how much we exceeded your expectations. It was truly our pleasure been apart of this memorable experience and we are excited to welcome you back.Sincerely

10/10 - 훌륭해요

Richard

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the property and views. It was quiet when I needed that and had a lot of services to make the stay enjoyable. I did not have a good understanding of all of the services available for a few days but I learned that I needed to search the web site myself to ask the important questions.
2024년 5월에 1박 숙박함
답변 제공: Moon Palace Jamaica 님, 2024년 5월 9일
Dear Richard,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your your feedback to tell us about your stay. We are happy to hear your understanding was quickly fed with information from our website.It was a pleasure having you here and we hope to welcome you back soon .Sincerely

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No me gusto la playa, nunca pudimos meternos a nadar al mar, está horrible su zona de playa. Ahí si deja mucho que desear
2024년 4월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 5월 6일
Querido Jorge,Gracias por elegir pasar sus vacaciones aquí con nosotros. Le agradecemos que comparta sus comentarios sobre su reciente estancia. Nos gustaría compartir que la playa no es culpa nuestra. Nos disculpamos sinceramente por cualquier inconveniente causado como resultado. Hacemos todo lo posible para limpiar la zona de las algas y que sea limpio y hermoso para nuestros valiosos huéspedes. Esperamos darle la bienvenida de nuevo para una experiencia más satisfactoria.Saludos cordiales

10/10 - 훌륭해요

Cameron

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent vacation. Great food, staff and all around experience. We would return!
2024년 4월에 6박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 5월 2일
Hello Cameron,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate your 5 stars ratings and your valuable comment on your recent stay. We are happy to hear it was a fulfilling time and that your expectations were met. It was a pleasure hosting your stay and we look forward to welcome you back.Best regards

10/10 - 훌륭해요

Amrita

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our visit. We had a large group of 5 families who booked separately but the resort was able to accommodate us getting rooms close by, and helping us with booking reservations to the various restaurants and trying to seat us close together! The staff were incredibly helpful and very attentive. The room service was excellent and very convenient. I would especially recommend this resort for their excellent service.
2024년 4월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 5월 1일
Dear Amrita,Thank you and your group for choosing to vacation here with us at Moon Palace Cancun. We are delighted to receive your review telling us how your special requests were accommodated. We are please that we could have created this fulfilling experience and catered to your request from dining reservations, to seating and room assignment. It was a pleasure having you all here and we hope to welcome you back soon.Sincerely

8/10 - 좋아요

Promiti

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spent a week with friends and kids. Really family friendly but would be very enjoyable without kids also. We stayed at Nizuc. Beautiful property and just soooo many options for food and drink. The app is also incredibly convenient for things you need and room service. Staff are wonderful. Absolutely no mosquitos or bugs at night, which was amazing!! And very clean! If you’re between Sunrise and Nizuc - Sunrise is slightly better but definitely was busier. The downsides: The beach is pretty disappointing - the sand is white but the water is almost a muddy color. But with pools this fun, it wasn’t as big a deal for us. The only reason I’m giving less than 5 stars is for the constant harassing by salespeople. They are trying to get you to attend the timeshare presentation at every turn and even after checkout, they’re still harassing with offers and such. It completely cheapens the experience.
2024년 4월에 6박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 30일
Dear Promiti,We would like to thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your valuable feedback on your fantastic experience. We are pleased that you have highlighted too areas that we can consider some improvements to enhance our guests experience. We thank you and have shared your review with the relevant department.It was truly our pleasure having you here and we look forward to welcome you back.}Sincerely

8/10 - 좋아요

Katia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its fine
2024년 4월에 2박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 30일
Hello Katia,Thank you for sharing your 4/5 ratings.We appreciate your comment telling us about your stay. It was a pleasure having you here with us. We look forward to welcome you back for a more memorable experience.Best Regards

10/10 - 훌륭해요

Brianna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful with well trained staff! Made all accommodations simple, including airport transport. Golf course was gorgeous! We had a great time
2024년 4월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 30일
Dear Brianna,Amazing!We appreciate your valuable feedback on your recent stay. We are delighted to hear that we have met your expectations. It was a pleasure hosting your vacation. We cannot wait to welcome you back!Best Regards

8/10 - 좋아요

aya

가족 여행
좋아요: 청결 상태
People there were very friendly and the place were very clean and nice ,but some staff could not understand English .
2024년 4월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 30일
Dear Aya,We would like to thank you for entrusting Moon Palace Cancun to cater to your vacation needs. We appreciate your feedback on your recent stay. We are sorry to hear that you had communication issues with some staff. We are sorry if any inconvenience was caused as a result, but on a positive note more that half our staff speaks English very well.We are glad to hear all else was fantastic and you had a wonderful time. We cant wait to welcome you back.Best Regards

10/10 - 훌륭해요

Amanda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only thing I wish they played more variety of music during the day at the pool. Walked by sunrise property and like the music they were playing.
2024년 4월에 3박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 30일
Dear Amanda,Thank you for choosing to vacation with us here. We would like to thank you for sharing your valuable feedback on how we can improve our service for our valued guest.We have shared your comment with the respective department for consideration.It was a pleasure hosting your stay, and we look forward to welcome you back.Best Regards

10/10 - 훌륭해요

Jasmine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is beautiful and everyone is very friendly and helpful. The food is great. I dined at The Grand, Sunrise and Nizuc which all was great. Will definitely visit again.
2024년 4월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 27일
Dear Jasime,We are glad that you choose to vacation here with us at Moon Palace Cancun. We gladly receive your 5 stars rating and your comment on your stay. We are happy to hear your expectations were met, and most importantly , you will come again. We are excited and look forward to welcome you back.Best Regards

8/10 - 좋아요

Rowell

2024년 4월에 7박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 5월 15일
Hello Rowell,We appreciate you sharing your 4/5 ratings. It was a pleasure having you here and we hope to welcome you back.Sincerely

10/10 - 훌륭해요

Nikolai

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Moon Palace HotelCancun offers an unforgettable experience for travelers seeking luxury, relaxation, and entertainment. From the moment you step into the grand lobby, you're greeted with warm hospitality and stunning views of the Caribbean Sea. The spacious rooms are elegantly designed with modern amenities and plush furnishings, ensuring a comfortable stay. The resort boasts a plethora of dining options, ranging from international cuisine to traditional Mexican dishes, satisfying every palate. The highlight of the Moon Palace is its expansive pool complex, complete with swim-up bars, water slides, and tranquil oasis areas. Additionally, the resort offers a wide array of activities, including golf, water sports, and nightly entertainment shows. Whether you're seeking a romantic getaway, a family vacation, or a fun-filled escape with friends, the Moon Palace Hotel in Cancun exceeds expectations and leaves guests longing to return.
2024년 4월에 6박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 25일
Dear Nikolai,Absolutely amazing!Thank you for vacationing with us here at Moon Palace Cancun. It is a pleasure to receive your wonderful feedback about your stay. We are delighted to hear your expectations were met. We are especially happy that you have shared your recommendation for our lovely resort.It was a pleasure hosting you and we look forward to having you back.Best Regards

10/10 - 훌륭해요

Dasharay

2024년 4월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 5월 15일
Dear Dashray,Thank you for sharing your 5 stars ratings. We do hope you had a magnificent stay, and we do hope to welcome you back.Best Regards

2/10 - 너무 별로예요

Mahmud

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 25일
Dear Mahmud,We appreciate you sharing your ratings on your stay. We would like to hear more about your experience. We are asking that you write to us and tell us about your experience. We look forward to hearing from you.Best Regards

10/10 - 훌륭해요

Paola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is so cleaned, the personal is so educated and respectful, the food is delicious, is a family hotel and my daughter’s enjoyed the amenities, is so big and we never finished walk around the complex
2024년 4월에 7박 숙박함
답변 제공: Moon Palace Jamaica 님, 2024년 4월 23일
Dear Paola,Thank you for choosing Moon Palace Cancun to cater to your vacation needs. We are please to hear your expectations were met and you had a wonderful stay. It was pleasure having you here and we look forward to welcome you back.Best Regards

10/10 - 훌륭해요

Teresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Solo su playa es fea
2024년 4월에 3박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 17일
Querida Teresa,Gracias por elegir pasar sus vacaciones con nosotros aquí en Moon Palace Cancún. Nos complace que haya compartido sus comentarios. Lamentamos escuchar que la playa fue su insatisfacción, pero tenga en cuenta que esto no es culpa nuestra. Sin embargo, mantenemos la limpieza de la zona.Esperamos darle la bienvenida de nuevo.Saludos cordiales

10/10 - 훌륭해요

Albanny

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lo respetuoso y amigable de todo el personal
2024년 4월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 17일
Hola Albanny,Gracias por elegir vacacionar con nosotros aqui en Moon Palace Cancun. Estamos encantados de recibir su opinión, destacando el maravilloso servicio de nuestro personal profesional. Fue un placer hospedar su estancia y esperamos darle la bienvenida de nuevo.Saludos cordiales

10/10 - 훌륭해요

Michael

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay. Great staff, great food, great property. They try to upsell you in everything every chance they get but other than that it was fantastic.
2024년 4월에 7박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 15일
Dear Michael,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your fantastic experience. We are delighted to have been apart of it. It was a pleasure having you here with us, and we look forward to welcome you back.Best Regards

10/10 - 훌륭해요

JATINDER SINGH

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent overall experience
2024년 4월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 12일
Hello JatinderThank you for sharing your 5 stars ratings. We do hope you had a magnificent stay and we look forward to welcome you back.Best Regards

10/10 - 훌륭해요

Bernhard

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool area service was very slow.
2024년 4월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 12일
Hello Bernhard,We appreciate you sharing your 5 stars ratings and your feedback. We do apologize for any inconveniences caused. We have shared your review with the respective department. We will work to improve our efficiency and speed in serving you our valued guest. We do hope to welcome you back soon.Best Regards

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great food options!! Tons of activities throughout the day!! Great service!!! Highly recommend!!
2024년 4월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 12일
Hello John,Amazing!We are delighted to receive your recommendation on our resort. We are please to hear you kept entertained throughout your stay, and we cant wait to welcome you back.Best Regards

10/10 - 훌륭해요

Ashley Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 24일
Dear Ashley Lynn,Thank you for sharing your 5 stars ratings. We do hope you had a magnificent experience. We are looking forward to welcome you back.Best Regards

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 10일
Hello David,We appreciate you taking the time to share your 5 stars ratings. We do hope you had a magnificent stay and we look forward to having you back.Best Regards

6/10 - 괜찮아요

Cathy

2024년 4월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 30일
Hello Cathy,Thank you for taking the time to share your ratings. We would like to hear about your stay, to evaluate and see how we could have improved your experience. We are inviting you to write to us and tell us about your stay. We look forward to hearing form you.Best Regards

6/10 - 괜찮아요

Rishi

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is beautiful. But the food for vegetarian people should improve. Vegetarian people from South Asia do not eat eggs. Interestingly, many tourist of this hotel are from that region. Moreover, vegetarian people will prefer to keep the vegetarian food on a separate place from non-vegetarian food. Also, moon palace should think for people who do not take alcohols. Coconut water, fresh juices, juice medleys should always be available. Coconut water was hard to find in buffet areas. Juices were mostly packaged. If moon palace improves on these suggestions, I believe they will be come more popular.
2024년 3월에 6박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 8일
Dear Rishi,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your valuable feedback on your recent stay. Your suggestions and criticism is valuable to us, as we use these reviews as guide in improving our services. We do hope we can welcome you back for a more fulfilling stay.Kindest Regards

10/10 - 훌륭해요

Tyler Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property I will come back
2024년 3월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 5일
Dear Mr Tyler Lee.It was a pleasure to welcome you at RESORT NAME and we're very honored to receive your perfect feedback, impression and review rating. We can't wait to have you back! Best Regards!

6/10 - 괜찮아요

christina

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overcrowded
2024년 3월에 6박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 8일
Dear Christina,Thank you for sharing your feedback . We are sorry to hear that the high occupancy was not to your liking. We do suggest you consider visiting us for a more enjoyable stay , during the low seasons. We look forward to welcome you back.Best Regards

10/10 - 훌륭해요

Kelly

2024년 3월에 6박 숙박함
답변 제공: Moon Palace Jamaica 님, 2024년 4월 23일
Dear Kelly,Thank you for entrusting Moon Palace Cancun to cater to your vacation needs. We are pleased that you have shared your 5/5 ratings. It is a pleasure to have hosted your stay and we look forward to welcome you back soon.Kindest Regards

10/10 - 훌륭해요

Lorena

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Es un hotel muy grande y hay que caminar mucho o tomar camioncitos. El hotel por la temporada súper lleno la mayoría es extranjera Los alimentos y servicio muy buenos.
2024년 3월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 3일
Buen día Srta Lorena.Muchas gracias por tan amables comentarios. Nos encanta leer que su estadía con nosotros ha sido positiva. Nos alegra que la comida y la calidez de nuestro staff le parecieran tan buenos. Esperamos tenerla pronto de regreso en Moon Palace Nizuc!Saludos cordiales.

10/10 - 훌륭해요

Ellen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a great Spring Break trip. Our daughters senior trip, with about 60 of her classmates. Had a great time. Quiet at the rooms and lots for the teens to do. Mexico does not disappoint.
2024년 3월에 6박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 1일
Hello Ellen,Great!We are happy that you all choose Moon Palace Cancun, as your destination resort. We are especially happy to hear you the spring breakers had a lovely time and we did not disappoint. It was a pleasure hosting the memorable stay and we look forward to welcoming you back.Best Regards

6/10 - 괜찮아요

Suzanne

가족 여행
Pushy to sell you coupons and discounts. Limited dining options. Pools were dirty. Beachfront was boring.
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 1일
Dear Suzanne,We appreciate you choosing to vacation with us here at Moon Palace Cancun. We are sorry to hear your expectations were not met. We aim to provide a fulfilling and memorable stay for all and we are sorry to hear this was not met. We have shared your review with the respective department to inform them of your experience, and improve areas where necessary.We do hope we can welcome you back for a more fulfilling experience.Best Regards

8/10 - 좋아요

Kim Marie 님, De Pere

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Has a great experience. Lots of good options. Loved the golf carts to get around the property. The staff were attentive and did great!
2024년 3월에 6박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 30일
Dear Kim Marie,Thank you for sharing your 4/5 ratings. We are glad to hear we have met your expectations, and it was a great experience. We are happy to have hosted your stay and we look forward to welcome you back.Best Regards

8/10 - 좋아요

Dayman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 30일
Dear Dayman,Thank you for sharing your 4/5 ratings. We are happy to have hosted your stay and we look forward to welcome you back.Best Regards

10/10 - 훌륭해요

Puranprasad

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptional Place for family vacation!
2024년 3월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 28일
Dear Puranprasad,We would like to thank you for choosing to vacation with us here at Moon Palace Cancun. We are delighted you took the time to share your fantastic review to tell us about your stay. We appreciate you sharing your recommendation. It was a pleasure having you and we do hope to welcome you back.Best Regards

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Jamaica 님, 2024년 4월 17일
Dear Christina,We appreciate your 5/5 ratings. We do hope you had a magnificent experience, and we are hoping to welcome you back.Best Regards

4/10 - 별로예요

Lori 님, Interlochen

별로예요: 숙박 시설 상태 및 시설
The property is big . It smells. People that work there are not all friendly . Not enough food options . Weird rules with food. I felt like some of it was a scam honestly
2024년 3월에 7박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 27일
Dear Lori,We would like to thank you for choosing to vacation with us here at Moon Palace Cancun. We are sorry to hear your expectations were not met. We are uncertain of the food rules you make reference to. Please write to us to tell us mo9re about your experience. We look forward to hear from you.Kindest Regards

8/10 - 좋아요

JUAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 27일
Dear Juan,Thank you for sharing your your 4/5 ratings.It was our pleasure having you here and we look forward to having you back.Best Regards

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a fabulous vacation at Moon Palace. Amazing value
2024년 3월에 6박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 26일
Hello Andrew,Thank you for vacationing with us. We are delighted to hear about your fulfilling stay. We are glad to have shared in this experience and we look forward to having you back.Kindest Regards

10/10 - 훌륭해요

Nahomi

2024년 3월에 6박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 4월 15일
Dear Nahomi,Thank you for sharing your 5 stars ratings. We do hope you had a fabulous experience.Best Regards

10/10 - 훌륭해요

Tiffany

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and many different things to do.
2024년 3월에 4박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 25일
Hello Tiffany,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are happy to hear it was a fantastic stay, as the warm and friendly with many things to do at the resort. It was a pleasure having you vacation with us, and we look forward to seeing you again.Kindest Regards

10/10 - 훌륭해요

Tahmira

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 3월에 3박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 23일
Hello Tahmira,Excellent!We are glad to hear about you great stay, and everything was fantastic. It was a pleasure having you vacation with us and we look forward to having you back.Best Regards

10/10 - 훌륭해요

Jonathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Beautiful property with great food. I didn’t like that you couldn’t get reservations at any restaurants
2024년 3월에 5박 숙박함
답변 제공: Moon Palace Cancun 님, 2024년 3월 22일
Hello Jonathan,Thank you for sharing your 5 stars rating and your feedback on your stay. We are happy to hear you enjoyed the delicious food and the beautiful resort. We do recommend to our valuable guest to download the free Moon Palace App in order to help with your dinner reservations along with other features offered.