โIt's a different world at Hotel Chelsea. The attention to detail is obvious, from design to amenities. The staff has mastered the most difficult part of hospitality which is always to give the right answer while striking the right tone. Things are taken care of effortlessly and with pride. โ
โThe location of the hotel was a great help to my trip. The hotel staff were considerate and friendly. There was a bending machine installed, but I didn't use it because there was no delicious food in the bending machine. However, the hotel itself was really convenient and nice to stay in.โ
โMy Wife and I went to New York from the UK to celebrate a significant birthday. The hotel was in an amazing location to access all of Manhatten with ease. Turn the corner on 5th Ave and there was the Empire State Building. The hotel was really well organised, set out and super clean. The standard of the room was exceptional. The staff were so incredibly nice, knowledgeable and really helpful. They even gave my wife a lovely birthday surprise. Absolutely loved the grab and go breakfast, was...
"I cannot understand why I have to pay for minibar which we DID NOT use. They charged me for $11.98(two payments of using minibar/in room water) and I asked them to cancel the fee because we didn't touch the minibar or water bottle at all. However, they just cancelled only $5.99 and did not explain this situation. I kept asking why you didn't cancel another payment of $5.99 to an assistant general manager but he hasn't got back to me yet. He just said 'payment of $5.99 was refunded' which is not a problem. Do they want just 6 bucks for service? Or what? I wish I was in the US so I can make a call but I am outside of the US. I guess they know this situation and keep ignoring my email. This is not about money. This is about your reputation and trust. If you decided to stay at this hotel, check your receipt thoroughly. "
