"Booked for a one night stay, as we were attending a music event on Silverworks Island.
Staff at the hotel were wonderful and all members of the team that we interacted with, were extremely helpful. We had to request help in getting the wall-mounted fan unit running (please note that this hotel does not have air conditioning, just a wall-mounted fan/heater) an additional pillow, and a portable fan to use in addition to the fan unit. Thank you to the staff for being so lovely and helping us out; it was massively appreciated! ☺️
If you’re not staying in a heatwave, and therefore the lack of air conditioning does not affect you, I’d whole heartedly recommend this hotel. The lift is a little tired and could do with being replaced (I know this is going to be very expensive, but I’m mentioning this for people of whom might be unable to use the stairs). As I mentioned above, the staff were wonderful and ultimately that is why I’ve given 4 stars throughout.
There is a car park on site (not free of charge but this is fine and was expected) which was a huge plus too, difficult to find in London! We were given a discount code for the car park, which reduced it from £18.00 overnight, to £12.00."