“During my stay, I found a cockroach in my room. I immediately notified the front desk, but instead of addressing the issue, they questioned whether I was telling the truth and acted as if they didn’t believe me. I told them I had left the cockroach in the room so they could verify it themselves. Although I was eventually moved to another room, it didn’t happen until three days after I reported the incident. I was very disappointed with how the situation was handled. The lack of urgency, poor...
“During my stay, I found a cockroach in my room. I immediately notified the front desk, but instead of addressing the issue, they questioned whether I was telling the truth and acted as if they didn’t believe me. I told them I had left the cockroach in the room so they could verify it themselves. Although I was eventually moved to another room, it didn’t happen until three days after I reported the incident. I was very disappointed with how the situation was handled. The lack of urgency, poor...
Claudia