“I was extremely disappointed with my stay at this 5-star hotel. On the third night, I found a very cockroach in my room, which is absolutely unacceptable for a property of this standard. I reported the issue to the front desk, but since the hotel was fully booked, the room change was only arranged the next day.
While I understand the situation, I still expected a faster and more professional response from a 5-star property. Even though I was eventually moved to another room, the incident...
“I was extremely disappointed with my stay at this 5-star hotel. On the third night, I found a very cockroach in my room, which is absolutely unacceptable for a property of this standard. I reported the issue to the front desk, but since the hotel was fully booked, the room change was only arranged the next day.
While I understand the situation, I still expected a faster and more professional response from a 5-star property. Even though I was eventually moved to another room, the incident...
inhye