해변에 위치, 백사장

카탈로니아 플라야 마로마 - 올 인클루시브 여행 후기

4 out of 5
카탈로니아 플라야 마로마 - 올 인클루시브
Carretera Federal 307 Km.306-250, Maroma, Playa del Carmen, QROO

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1005개 이용 후기 중 541개" "
평점 8 - 좋아요. 1005개 이용 후기 중 265개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 104개" "
평점 4 - 별로예요. 1005개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 44개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
not for now maybe later
it was clean but not cool or nice design beach was beautiful and organized restaurant we can use only 2 restaurant buffe and italian or gourmet day by day open one closed one. after dinner none activity
2021년 4월에 2박 숙박함

8/10 - 좋아요

Thy

아이를 동반한 가족 여행
I liked the food and bar staff. One thing I don’t like is the room bathroom did not have vent and spray so it was very stinky and hot. Our room cleaning isn’t done everyday even though we put the sign out and when we were back in the room late afternoon room still isn’t clean. The room service food is limited and not good.
2024년 5월에 4박 숙박함

4/10 - 별로예요

Nadia tatiana

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es la segunda vez que estoy en México la primera fue en otro resort y fue 10/10, pero este lugar deja mucho que desear NO VOLVERIA ! No es un lugar que quieres llevar tus hijos, la comida es un 4/10 no sirven chicken nuggets/fries o comida que normalmente un niño coma, las Cucarachas estaban por los vegetales ! No fue buena mi experiencia NO ME GUSTO
2024년 5월에 4박 숙박함

6/10 - 괜찮아요

Marcela

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Food was mediocre and the property is inconvenient to get around.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Garet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall great experience at Catalonia. I really could not come up with anything negative to say other than We did have AC issues in our room but the staff went above and beyond to get us into a new room. Food was great. Plenty of dining options. Make sure you book reservations when you Arrive to guarantee a spot. Pool is huge and there are plenty of chairs by the pool and beach. Entertainment team is great as well!! I would recommend this resort and will be back!!
2024년 5월에 5박 숙박함
답변 제공: Social Media Team 님, 2024년 5월 22일
Hi Garet,Thank you for sharing your wonderful experience at Catalonia! We're pleased to hear that despite the initial AC issues, our staff was able to resolve them and ensure your stay was enjoyable. It's great to know you enjoyed the dining options, pool, and entertainment team. We look forward to welcoming you back on your next visit!Best regards

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the dining options and the very friendly staff.
2024년 5월에 5박 숙박함
답변 제공: Social Media Team 님, 2024년 5월 20일
Hi Timothy!We are so glad to hear that you enjoyed the dining options and found our staff to be amicable. We strive to provide a varied dining experience and welcoming service for all our guests - we hope you'll return soon for more delicious meals and friendly service!Best regards.

10/10 - 훌륭해요

Meagan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing staff! Great services! Beautiful hotel property. Clean room. Incredible beachfront.
2024년 5월에 7박 숙박함
답변 제공: Social Media Team 님, 2024년 5월 22일
Dear Meagan,Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience with our amazing staff, great services, and beautiful hotel property. It's delightful to know that you enjoyed the clean rooms and the incredible beachfront. We look forward to welcoming you back soon for another memorable stay!Best regards

6/10 - 괜찮아요

Neil 님, Lethbridge

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
First thing first… beach is absolutely beautiful. Palm trees not palapa. Check was easy and efficient. Rooms. Clean, bright and well equipped. Shout out all the hard working housekeepers.(be sure to tip them) Service was extremely lacking. Felt like they were understaffed. Never booked restaurants but was easy accessible with hotel app. Buffet service was underwhelming, rarely got asked if I wanted water(when we did get it was not cold). Line ups at all times for meal to get in. Food was average typical all inclusive (they need to teach them how to crack eggs for buffet scramble has shells in every one I had for 4 days). Drink service at beach very hit and miss, easier to just get up and get your self. Best coffee is at the lobby bar not the coffee shop. All in all a peaceful, quiet, safe resort with beautiful surroundings and great walkable beach
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Ashley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved staying at Catalonia!! The drinks were great, the food was great, the service was great!! Everyone was super friendly and went above and beyond to help us when we needed it! 10/10 would recommend to anyone thinking about staying at Catalonia, I will definitely be coming back and encouraging others to do so as well! My only two issues were: the rooms didn’t cool down as much as we would have liked them to (but it wasn’t a huge issue) and the restaurants were all reserved by the time we got checked in on a Tuesday, so we only had the chance to try the Japanese restaurant.
2024년 5월에 4박 숙박함
답변 제공: Social Media Team 님, 2024년 5월 22일
Hi Ashley,Thank you for sharing your wonderful experience at Catalonia! We're thrilled to hear that you enjoyed your stay with us and that you found the drinks, food, and service to be great. It's fantastic to know that our team went above and beyond to assist you whenever needed. Your recommendation means a lot to us, and we're delighted to hear that you'll be returning and encouraging others to do the same!We appreciate your feedback regarding the room temperature and restaurant reservations. We'll definitely take note of your comments to ensure we continue improving our services and amenities for our guests.We look forward to welcoming you back on your next visit! If there's anything else we can assist you with in the meantime, please don't hesitate to let us know.Warm regards

10/10 - 훌륭해요

Liliana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The nature environment. Relaxing beach, the entire staff is friendly and very informative. I would definitely go again.
2024년 5월에 4박 숙박함
답변 제공: Social Media Team 님, 2024년 5월 22일
Hi Liliana,Thank you for sharing your experience! We're delighted to hear that you enjoyed the natural environment, the relaxing beach, and the friendly and informative staff during your stay. It's wonderful to know that you had a positive experience and that you would visit us again.We look forward to welcoming you back for another memorable stay!Best regards

10/10 - 훌륭해요

Ides of March

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful beach, great room
2024년 5월에 5박 숙박함
답변 제공: Social Media Team 님, 2024년 5월 16일
Dear GuestIt sounds like you had a great time enjoying the beach and the room. There is something special about relaxing by the sea and having a comfortable place to retreat to.We hope to see you again soon.

10/10 - 훌륭해요

Ixchel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2024년 5월에 7박 숙박함
답변 제공: Social Media Team 님, 2024년 5월 16일
Gracias por habernos visitado.Saludos

10/10 - 훌륭해요

Judah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great time at Catalonia Playa Maroma. This was our first all inclusive, so can’t really compare to other resorts. The beach is very nice and I feel it is a great value for the money! Only complaint is we wish the pool was open later. Closed at 8 PM so no night swimming and we also would have liked some conditioner in the shower. Overall, had a great visit and would stay again! Special thanks to Roosevelt and Pierre who went above and beyond to make our stay special!
2024년 5월에 6박 숙박함
답변 제공: Social Media Team 님, 2024년 5월 16일
Hi JudahThank you for taking the time to give us your recommendation.It's great to hear that you had a wonderful time at the Catalonia Playa Maroma. First experiences at all-inclusive resorts can be very memorable, and it sounds like you enjoyed the beautiful beach and found the value to be excellent. I understand your comment about the pool hours and the desire for conditioner in the shower; those little details can make a difference in the overall experience. It is wonderful that Roosevelt and Pierre made your stay very special with their exceptional service.Regards.

10/10 - 훌륭해요

Wayne 님, Winnipeg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a huge resort but was just what we were looking for. Beautiful walkable beach. Very good food. Outstanding and very pleasant staff, whether front desk, buffet or maintenance, everyone says hello and smiles
2024년 4월에 13박 숙박함
답변 제공: Social Media Team 님, 2024년 5월 16일
Hi Wayne,It sounds like you found the perfect spot for your vacation! A beautiful, walkable beach and great food are definitely essentials for a relaxing getaway. And it's wonderful to hear that the staff made such a positive impression on you with their friendly and welcoming attitude. Nothing beats a warm smile when you're away from home.We hope to see you soon again!

8/10 - 좋아요

Christina

연인과의 여행
좋아요: 편의 시설/서비스
Not the best food…
2024년 5월에 5박 숙박함
답변 제공: Social Media Team 님, 2024년 5월 22일
Hi Christina,Thank you for sharing your feedback. We're sorry to hear that you didn't find the food to your liking. We're always striving to enhance our guests' experience.Best regards

10/10 - 훌륭해요

Svetlana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So relaxing not big cutie properly. Everything close, very comfortable, good delicious. My favorite restaurants ❤️Mexican, Italian (Toscana), Japanese. Best is regular dinner area. I definitely come back. I met people who come 5th time, another 7th time. And if you come many times you get exclusive service. We enjoy so much
2024년 4월에 10박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 5월 16일
Dear Svetlana, Thank you for your wonderful review. It has been an honor to have you as our guest and be part of your vacation. Our main goal is to provide the best guest experience and we are glad to know that we were able to exceed your expectations. We look forward to your future visit in order to create another wonderful holiday for you. Catalonia Playa Maroma.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 6박 숙박함

8/10 - 좋아요

Tatsiana

단체 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Food in Buffett is all the same everyday. There is almost no see food option. For the 9 days of stay we had shrimps once. Fruits and sweets are great out there.
2024년 4월에 8박 숙박함
답변 제공: Social Media Team 님, 2024년 5월 22일
Hi Tatsiana,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the fruits and sweets. We apologize for the limited seafood options during your stay. We'll consider your comments to improve the variety and quality of our buffet offerings.Best regards

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay.
2024년 5월에 5박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 5월 16일
Dear Jessica, Our main goal is to provide the best guest experience and we are glad to know that we were able to exceed your expectations. We look forward to your future visit in order to create another wonderful holiday for you. Catalonia Playa Maroma.

10/10 - 훌륭해요

Andri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing experience,totally recommend
2024년 4월에 7박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 5월 16일
Dear Adri,Thank you very much for choosing us as your destination in the Caribbean to enjoy your vacation. It has been an honor to had you as our guest. Hope to see you soon, Catalonia Playa Maroma.

10/10 - 훌륭해요

Olena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 10박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 5월 16일
Dear Olena, We are very happy to know you enjoyed your experience with us. Hope to see you soon, Catalonia Playa Maroma.

10/10 - 훌륭해요

Tashia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very affordable Mexico all inclusive. Property is well kept; in excellent condition. Chairs in beach area are spaced under large palm trees, instead of lined up in pairs under umbrellas. This made it easy to move them into sun or shade as desired, and easily rearranged if you are traveling with a family or group. Property has a very natural feel, with paths through native jungle & lots of wildlife. Villas are spaced throughout property rather than lined up along the beach, giving each a very private feel. As is typical, buffet food quality was mid, but specialty restaurants and snack bars were great. The entertainment staff is hyped, leading everything from Aqua Zumba to foam parties to morning yoga on the beach to rounding up guests for beach volleyball to evening musical shows. None of them are going to Broadway, but their smiles and youthful enthusiasm stole our hearts. All staff incredibly friendly and welcoming. Feels quiet and remote, but excursions available to day trip to local attractions, Jetski rental, snorkel trips, etc. We definitely plan on returning!
2024년 5월에 3박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 5월 7일
Dear Tashia, Thank you for your wonderful review. It has been an honor to have you as our guest and be part of your vacation. Our main goal is to provide the best guest experience and we are glad to know that we were able to exceed your expectations. We look forward to your future visit in order to create another wonderful holiday for you. Cordially, Catalonia Playa Maroma.

10/10 - 훌륭해요

Derek

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a lovely stay at this resort. Food and drinks were great, beach was nice although there was seaweed. Loved all the food options, buffet, food trucks, dinner restaurants, smoothie bar, and crepes during the day! Only issue is the pool. Have to get there around 9am for a spot, and since there’s only one pool, it’s connected with activities and kids area so it’s not the place to relax/read a book as it’s pretty loud. The resort itself was always clean, staff always very friendly, would recommend this resort to anyone!
2024년 4월에 7박 숙박함
답변 제공: Social Media Team 님, 2024년 5월 22일
Hi Derek,Thank you for sharing your experience with us! We're thrilled to hear that you had a lovely stay overall and enjoyed the food and drinks offered at the resort. We appreciate your feedback regarding the beach conditions and the pool area. We understand that the pool area's popularity can lead to crowding and noise, and we'll take this into consideration for future improvements. It's great to know that you found the resort clean and the staff friendly. We hope to welcome you back again soon!Best regards

10/10 - 훌륭해요

Layla

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at this resort provided the best customer service that I’ve ever received in Mexico. Fernando and Elena at the lobby bar. Henry at the Beach Bar. Constania with the Ground Management. Carolina at reception. Angel greeting in the lobby. Jose helped with the bags and getting us safely into the car. Some name I have forgotten but every single person was awesome. The food at the dinner restaurants was good. The buffet was your average buffet food but it was not bad. There is always something to eat. The grounds were beautifully kept. The pool was good - not very big but also not crowded. The beach was beautiful!! Lots a trees and plenty of lounge chairs!
2024년 4월에 3박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 5월 16일
Dear Layla, What kind words! Thank you very much. We love to know that our staff has managed to surprise you with their warm service and that you have remembered them. We look forward to welcome you again, Catalonia Playa Maroma.

10/10 - 훌륭해요

Amena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beach is amazing!
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Igor

2024년 4월에 11박 숙박함

10/10 - 훌륭해요

Natalie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect,the beach is very beautiful . The stuff is really friendly and nice . I don't have a bad word to say for this resort ! If there is 6 stars I will give them . Thank you !
2024년 4월에 4박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 5월 16일
Dear Natalie, We are more than happy to have met your expectations. Thank you very much for the positive mentions about our staff.Hope to see you soon, Catalonia Playa Maroma.

10/10 - 훌륭해요

Sergue

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed everything! Beach is wonderful! Good food and service.Very unique place with wildlife in jungle.We will be back
2024년 4월에 3박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 5월 2일
Dear Sergue, Thank you for taking the time to tell us about your recent stay at our hotel. We are very happy to know that you enjoyed Catalonia Playa Maroma and that we met your needs and expectations in general. Hope to see you soon, Catalonia Playa Maroma.

8/10 - 좋아요

Jillian Marie Tatro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was almost wonderful. Only problem we had was our AC, staff immediately came to fix it but it was the same after. We didn’t bother with it because we were rarely ever in there but it was fat at night
2024년 4월에 6박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 30일
Hi Jillian, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the great Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 - 훌륭해요

LONG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very good vacation experience, advantages: beautiful seaside, bar in the pool, coatis everywhere, enthusiastic staff, tropical rainforest-like scenery, delicious restaurants. Disadvantages: The toilet has no ventilation, no comb, and serious mosquito bites
2024년 4월에 6박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hello Long, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 - 훌륭해요

Jose Carlos Crespo 님, Rockaway Beach

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Top top resort
2024년 4월에 5박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hello Jose, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

8/10 - 좋아요

Elise

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Catalonia Playa Maroma is located on the most beautiful beach! The wedding we attended was beautifully done! The service and staff were great! The facilities did have a lot of bug & some cockroaches, however, this is to be expected in an indoor-outdoor living concept. The property does also require reservations for all of the restaurants, except the buffet. Overall, our experience at Catalonia Playa Maroma was amazing & we really enjoyed the resort!
2024년 4월에 5박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Elise, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 - 훌륭해요

Maria Del Carmen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pasamos una excelente estancia. Todos los servicios fueron increíbles y la gente a cargo súper amable con nosotros
2024년 4월에 3박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hola María Del Carmen, queremos agradecerte por tomarte el tiempo de escribir esta reseña. Estamos encantados de poder cumplir con tus expectativas, y esperamos darte la bienvenida pronto para disfrutar del gran Caribe Mexicano.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함

10/10 - 훌륭해요

Alyssa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The brightly coloured 3 to 4-storey villas are so wonderful and a nestled in foliage, with the resort aiming to preserve as much of the natural environment and plants around the area as possible and the paths are beautifully lit, especially in the evenings. Staff at the resort are fantastic and work very hard to ensure everyone has a great time.
2024년 4월에 13박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Alyssa, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 - 좋아요

Heather

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Catalonia is an absolutely gorgeous property. The hotel rooms are well maintained and I haven’t ever seen such attention to cleanliness of all facilities. The staff are all wonderful. So kind, welcoming and accommodating. The beach offered plenty of shade and tons of lawn chairs. However the water was incredibly rough (not the hotels fault) so we couldn’t enjoy the water. My only complaint was the food. We loved the Grill but found the other restaurants and the buffet mediocre at best. We had a very difficult time finding food options we liked. We really aren’t picky people but the food was an issue. The property has tons of wildlife and seeing them was such an experience. There is a resident monkey named Raul who posed for pictures, the caotis, wild boars and iguanas as well as birds and butterflies. My kids loved making friends by the beautiful pool. If the food was better this resort would easily be 5 stars. We will absolutely consider coming back on our next trip to Mexico.
2024년 4월에 7박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Heather, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma

10/10 - 훌륭해요

Jodi Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the natural jungle feel of this resort. There are animals to see all over. The resort feels very peaceful and is fantastic for families. The food was great both at the buffet and at the restaurants. Lots of staples the kids like, but also theme nights to try something new. Spent a lot of time on the beach under the shade of palm trees. Will return!!!
2024년 4월에 7박 숙박함
답변 제공: What a wonderful review 님, 2024년 4월 25일
Dear Jodi,We are very excited to receive these words and confirm that your stay has been everything you expected. At the Catalonia Royal Tulum, we strive every day to meet the expectations of all our guests and knowing that we have achieved this goal with you fills us with satisfaction. Hope to see you soon, Catalonia Playa Maroma

6/10 - 괜찮아요

Salvatore

좋아요: 직원 및 서비스
Poor food
2024년 4월에 7박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 30일
Thank you for your honest review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, and we hope that you will give us another chance to host you in the future, we would love to welcome you back and show you a better time.Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 - 훌륭해요

Paula S 님, E Amherst

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful beach. Delicious food. Great service. Wait staff on the beach is always a huge plus and they did it really well here. We will be back
2024년 4월에 5박 숙박함
답변 제공: Thank you very much 님, 2024년 4월 25일
Dear Paula,We are very excited to receive these words and confirm that your stay has been everything you expected. At the Catalonia Playa Maroma, we strive every day to meet the expectations of all our guests and knowing that we have achieved this goal with you fills us with satisfaction. Hope to see you soon, Catalonia Playa Maroma.

6/10 - 괜찮아요

Aksana

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 30일
Thank you for your honest review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 - 훌륭해요

Lyubov

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Мне все понравилось 😻
2024년 4월에 5박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Здравствуйте, Любовь, мы хотим поблагодарить вас за то, что вы нашли время написать этот отзыв. Мы рады, что смогли оправдать ваши ожидания, и с нетерпением ждем возможности встретить вас в ближайшее время, чтобы насладиться великолепными мексиканскими Карибами.

10/10 - 훌륭해요

Marisol

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was super friendly, loved the walk to and from anywhere, the italian and grill restaurants were the best! All around, I would come back!
2024년 4월에 7박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Marisol, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Patricia, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 - 좋아요

Tamika

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was great for our family trip. The room was clean and adequate size. The food options were vast and all very tasty. The beach access was easy and beautiful. Staff were also quite friendly and helpful. Our kids loved the pool. There were shallow areas and deeper areas and it was quite large so you didnt feel on top of anyone. The property is huge so if you are in a building closer to the pool prepare for a long walk to and from breakfast in the dining hall. It's a scenic walk so we didnt mind. Also, this may be a pro or a con depending but we loved the various wildlife around the facility.. particularly the Coatis, just watch your meal or they may steal it! It's not really walking distance to anything so you would need a car or tour bus if you want to go exploring outside of the resort. Good value for money
2024년 4월에 3박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Tamika, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

8/10 - 좋아요

Michael A 님, Huntington

2024년 2월에 5박 숙박함

4/10 - 별로예요

Joanna

2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Vanessa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing stay and great help!
2024년 4월에 4박 숙박함
답변 제공: Social Media Team 님, 2024년 4월 15일
Dear Vanessa, I'm glad to hear you had an amazing stay! We hope see you soon!

10/10 - 훌륭해요

SHAWNA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort property was beautifully surrounded by palm trees and overlooking the beach. Dining areas including buffet, sit down restaurants, and bars were nicely decorated. Pool and beach facilities were great.
2024년 4월에 5박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Shawna, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 - 훌륭해요

Benjamin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet
2024년 3월에 5박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Benjamin, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the glorious Mexican Caribbean.

8/10 - 좋아요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property, absolutely beautiful beach with crystal clear water and white sand. Food was ok, not too many options but overall delicious. Room was very spacious and looked newly remodelled. 4 out of 5 overall
2024년 3월에 7박 숙박함
답변 제공: Social Media Team 님, 2024년 4월 15일
Dear Anna,Sounds like you had a lovely time! It's great to hear that you enjoyed the beautiful beach and the spacious, newly remodeled room. Thanks for sharing your experience!