“Very disappointed with our stay at The Grand. I’ve never left a negative review about a hotel before but I feel compelled to, particularly because the reply I gave directly to their own request for feedback has gone ignored.
I booked two rooms; one for my Mum on her own and one for myself and my 8 year old daughter. I stay in about 20 different hotels a year and am fortunate to stay in some beautiful places but The Grand fell short for 5 stars.
I would say this is no reflection on the team,...