San Juan 4 Stars Hotels

"It would be helpful if they notified you of the additional resort fee of $200 a night that was unexpected. As a guest they weren’t really accommodating it was all about how can I get you to spend more money. They hosted events at the resort and the guests were not able to attend without paying for tickets to access the pool area in our own resort. "

"amazing place great staff best trip"

"Overall, we had a good time. However, our first day and check-in experience was disappointing due to an interaction with Jesus at the front desk. The day before our trip, we called to request an early check-in since our flight was arriving at 1 PM. The gentleman we spoke with said it should not be an issue. When we arrived, a young lady informed us that our room was not ready yet, but that she would text us as soon as it was available. At 4 PM, the stated check-in time, we went back to the desk to ask about our room. Jesus told us, “We texted you.” I explained that I had not received any text, and he responded, “Oh well, we texted.” My husband then asked if he felt that was the right way to handle the situation, especially since we had been told the day before that early check-in should be possible and were also asked earlier that day to give it another hour. I wanted to share this because when traveling, you hope to enjoy your trip from the very first moment. Unfortunately, this interaction took away from that experience. It was especially disappointing because this trip was our honeymoon."

"Very modern and clean rooms. Nice rooftop area. Great location"

"Not friendly. Too expensive for what offered."

"We enjoyed our stay however the Sunday we got there they had allowed a lot of outsiders in so there were no chairs or room - the middle of the week it was quiet and nice - the biggest complaint was housekeeping- they didn’t really clean and by the end of the week the floors were disgusting. A couple of days they didn’t leave enough towels - the rest of the staff was wonderful and sweet"

"for anyone who wants to go to sleep before midnight, don’t count on it on a Saturday night; the hotel was extremely noisy between road traffic and the rock bands on the patio. It was impossible to get away from."