"Excellent location and great customer service by most employees like Fukuyama-San (the concierge). He is so awesome and helpful! He went out of his way to flag down a taxi for us in the rain. He also greets us so well everytime we’d come and go unlike the older, shorter concierge who is not friendly at all. He even deliberately walked away from us when the taxi stopped in front of him but we’ve seen him help others out of their taxi. Guess we didn’t look important enough for him.
A second excellent staff member was the front desk attendant: Yano-san. He also went out of his way and took a long time explaining how the typhoon that was expected to come on the day of our check out may affect the transport to the airport and advised us to leave earlier. He was correct.
A third exceptional staff member is the male housekeeping staff member for the 23rd floor. He was so sweet and kind to our requests.
Domo Arigato to you all!"
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