East Side, Cleveland hotel rooms at the Hilton Hotels

"Clean rooms and helpful staff."

"There are shops inside and a bar with food. "

"Our room was not properly cleaned. There was a cracker on the floor. Hair on the floor and in the sink of the bathroom. Debris on the floor. Dirt and marks all around the bed skirt. Hand/finger marks all over the closet doors. Spilt substance on the wall where the bathroom door slides. The bathroom smelled really bad. They gave us a new room… It smelled a lot better (like new carpet) HOWEVER, debris all over the carpet. I mean a ball of weave hair, actual pieces of garbage like plastic and a plug cap. A TOENAIL IN THE SHOWER. Marks on the mirror from a spill or splash of something. Hands prints all over the glass window. DUST built up on the ledge by desk. We were more comfortable in that room and decided to stay put. But it is clear the cleaning service is not doing their job. Too many obvious standard things missed. I was really disappointed and frustrated that a clean room didn’t seem possible. I’m not looking for perfect but a thorough vacuum and wipe down should be guaranteed. The staff was very kind and noted the both room conditions. I would not stay there again, nor would I consider another Westin hotel "

"Would stay aga"

"Parking wasn’t the greatest but the Hotel was clean and staff were friendly."

"Valet was extremely helpful, checkin was smooth as butter, and it was an easy and effective stay :) "

"The gentleman at the front desk was very professional and I was greeted with a smile. He even complimented my cologne. I would not only stay here again, but I'd share my experience with my family and friends ❤️. Thank you "

"The water was cold and BROWN room was disgusting and when I called front desk they said get over it basically"

"Family get together "