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"Great communication with owner "

"Staff are great."

"Courteous staff"

"The hotel was wonderful. Excellent service. "

"La Hotel Makati was incredible. I first checked in at the Fairmont, but the room was disappointing, so I switched to Shangri-La, which was the best decision. The staff was so welcoming. Erik's care and recommendations were spot on. Warren, our bellman, helped with all our luggage and made sure everything was perfect before heading back to the US. Our room was luxurious, and the views were amazing. Thanks to Moli, Mark, and Jerilyn for keeping everything perfect. Dining at The Circle, especially the breakfast buffet, was fantastic. Mama Belle and her team were so warm and inviting. The ladies at the Filipino dessert tables always made sure I had enough sweets. The bell staff was efficient and friendly, too. After the Fairmont experience, Shangri-La was just a breath of fresh air. Amazing service, kind staff, and luxurious rooms made it feel like home. I highly recommend it for anyone visiting Makati and can't wait to return!"

"The property is so convenient for dining and shopping. The Onnies restaurant next door serves delicious food. The building is very is safe and quiet. I would love to stay here again."

"Top Manila Option. The room, bed, staff and facilities are all excellent. Staff especially try hard to please and are very attentive to guests' special needs. Highly recommend. "

"Excellent guest services personnels. From our arrival the guy offered us bottled water, to check-in(Aaron) to luggage assistance(Dewey) everything was well coordinated and smooth. Aaron even gave us free welcome drinks at the bar and showed us all our options to make our stay even more convenient for esp for timers. You guys deserve more than 5 stars!!! We will definitely book again everytime we come and visit manila (makati area).. this is definitely one of the best fairmont hotel experience ever!"

"The room was very clean and comfortable. The breakfast was amazing and the staff was courteous!! We loved the free shuttle to the airport!!"