Search Guest Houses in Surfside

"good staff good shuttles good wifi "

"This place was absolutely awful."

"Amazing hotel with beach access, infinity pool and the spa was fabulous! Highly recommend "

"Great stay except a lady was sitting outside my door talking on the phone at 7 am , woke me up . "

"Excellent staff. But poor hotel "

"Very nice hotel, but for how much it cost, it would be nice to have something included. Everything carried its own fee, and they wouldn’t even let us eat their own food in the lobby bar."

"We enjoyed the pool it was very warm! The front desk was very helpful and the food at the restaurants was wonderful but very expensive "

"We enjoyed the stay… Was at first taken back by the price of valet parking. I don’t think I’ve ever valet parked in my life. We found the service to be amazing and really add value to our entire stay. "

"The room looked nothing like the pictures on the website. There were holes in the wall, paint chipped everywhere, bathroom literally looked like someone just threw paint on the walls. There was paint on fixtures, on the toilet, the sink. The flooring had been replaced so terribly it was bubbled. Absolutely a mess of a room!!! They should be absolutely embarrassed to put anyone in this room and actually have them pay for it. The “closet” was literally plywood that was slapped w/paint so poorly that the paint had ran down the sides & dried into thick lines of paint. The headboard to the bed wasn’t even securely connected to the wall, the room chair had rips in it, the TV barely had channels we could watch, &the mini fridge was lit up all night because the light on the inside didn’t shut off when the door was shut. The smell that hit you in the face when you entered the hallway, coming and going, was repulsive. It literally took my breath away because it was so horrid! The air fresheners that were plugged in everywhere only made it worse and it didn’t mask the smell of poor cleanliness. The property manager really needs a crash course in hospitality &insuring that customers are truly taken care of. An incident happened on this property w/the elevator dropping &crashing to a stop in between floors, fire department had to extract us &others from the top of the elevator because it was not working properly &unsafe. We had to seek out the manager for communication!POOR Management!"