Find Hotel with a Concierge in West London

"I wasn't impressed with room service because they didn't bother checking and replacing toilet paper or even providing extra rolls. "

"A bit disappointed, compared to my previous stay. Security guard at car park was very friendly. However, reception staff not so much. They did not know much of the status of my booking. They initially struggled to find my booking and then didn’t notice that my parking was included. When I got to my room it was extremely hot, at 30°C! It took quite a while for it to cool down. There was no bottled water in the room either. Overall, an unimpressive stay…"

"good hotel great staff and ideal location"

"Very clean, staff is fantastic"

" We cant thank your trainee staff enough for such a friendly caring reception after our flight from Miami. Dabira and Jamie were most courteous and kindly allowed early admitance to our room. This made our stay sublime as were exhausted. They selected a superb spacious room with views a large bathroom with separate bath and fantastic shower. A luxurious treat after a rather small cruise cabin! The huge bed and pillows were a dream. Ice machines are avaliable and a fridge large enough to chill my prosecco and chill food to take back to Gozo. We didnt use the gymn or laundry service this time. When we stayed for Miami departure we got lost. Not this time. It gave us time to do a recce of the Elizabeth lines for T4 early the next morning. Thank you for a comfortable luxurious stay."

"The staff were excellent and very efficient the food was delicious the room was very comfortable "

"The room needed some updating. Very worn. Very basic."

"I was very dissatisfied with my stay at this hotel. The room had no fresh air or fridge or safety deposit box. The room was dirty and the bed was extremely uncomfortable. There was no cleaning services throughout my stay. The whole property had no fresh air including the lobby and rooms. The staff were abrupt and unfriendly from check in to check out. I will not stay here again."

"Safe and convenient. A great hotel for my single daughter and her friend to stay the night before a flight out."