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“Service. It’s clear everyone got the memo. David greeted us at the bell stand as we arrived and was ready to be helpful whenever we needed anything. Housekeeping was awesome, Jesus made the best Negronis at the Casa Grande bar. Breakfast staff, particularly Noel, were super friendly and helpful with local tips and suggestions - always a great way to start each day”

“Amazing stay ”

“I was impressed by the room, which had a small but well-equipped kitchenette, surpassing the usual hotel amenities with multiple appliances such as a microwave, coffee machine, and various dishware. Another delightful surprise was the availability of a washer and dryer right outside each room, a rarity compared to other hotels in Puerto Rico where their absence had been inconvenient for my family. Despite our late arrival and early departure the next morning, we couldn't fully enjoy the pool and...

“Everything was clean and beautiful ”

“Hyatt resort all facility and surounding is wonderful.”

“Staff very friendly, and location convenient. Unfortunately zero sound proofing in the room - we could even hear our neighbor zipping up their suitcase. Sleeping was fairly impossible between planes and sirens. ”

“The hotel was very nice and the staff were plessant ”

“Noisy in the morning. Was awakened by other guests at 330 in the morning to very very loud music!”

“All the staff were super friendly! Amazing location, I honestly wish I could’ve stayed longer. Loved my time here definitely would recommend”

“Very beautiful and cozy feelings as soon as you walk through check in.”

“Would love to stay again”

“The area is very scary and the host just recommended us not to wear any jewelry and keep the car windows closed”

“Everything was great except the person at the front desk when we checked in went on and on how many Hilton Honors points we would receive from our stay, and encouraged us to charge everything on the property to the room so we would receive 2X points. So we spent over $1,300 on the property in four days just for that reason when we could have gone elsewhere, only to find out our stay was ineligible for Hilton Honor points since it was booked through Expedia. When I brought this miscommunication...

“I stayed here for four nights (3/20-3/24) and overall had an okay experience. The shared spaces—the bar, pool, and restaurant—are nice, and it’s great that breakfast is included. Breakfast could use more variety. Most mornings it was bagels, toast, croissants, turkey and cheese, and apples. It would have been nice to have options like bananas, berries, or yogurt. Clearer instructions on where to go for breakfast would also help. Beach access could also be explained better. The beach is close,...

“This hotel is an amazing little gem in the heart of Condado. The room was spotless, beautifully decorated, and had excellent air conditioning. There are coffee shops and restaurants close by. ”

“we reserved a room online for the Dream hotel but when we got there at night we got rejected because they told us they were full however when we went online they took our money with our reservation. They showed us a scam copy claiming that they did not did not take the money however when we check their bank statements it showed that they did. They did not offer any services or help in finding an alternative Hotel. Dream Hotel was a total failure. First the location itself is in a very...

“Everything was great!!”

“One of the beds was not in a good condition. My daughter could not sleep that night because de bed was inclined to one side. So the next night we had to make reservation in other hotel because of that night experience. ”

“Le falta personal de limpieza ”