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“Beautiful property and rooms. However, at this price we were expecting 7 star service and that was not the case. The staff at the pool/bar/restaurant seemed to be bothered when we asked for service. They mostly congregated by the towel area and checked their phones more than they us. You can get far better service in other cheaper hotels. We were hoping to lounge and be take n care of but instead we were told about a 4pm last call (not offered anything) and when the birds took half the breakfast...

“Hyatt resort all facility and surounding is wonderful.”

“We had an amazing time. Staff were very helpful, friendly, and professional. I’m looking forward to staying at this resort again soon!”

“I was impressed by the room, which had a small but well-equipped kitchenette, surpassing the usual hotel amenities with multiple appliances such as a microwave, coffee machine, and various dishware. Another delightful surprise was the availability of a washer and dryer right outside each room, a rarity compared to other hotels in Puerto Rico where their absence had been inconvenient for my family. Despite our late arrival and early departure the next morning, we couldn't fully enjoy the pool and...

“Honestly the best stay in PR. so clean , smelling great. Service is amazing. Let’s mention the welcoming drinks!! I had to have more than 1! I loved this stay so much. I will definitely come back. I couldn’t have asked for better”

“Me encantó súper cómodo y cerca de caminar al pueblos , súper limpio y muy elegante regreso ”

“The pool and beach were definitely the best parts of our stay. Great area for kids and adults. The lobby was clean, and the staff was friendly. However, the building itself looked old and poorly maintained. Only one elevator was working, and there was caution tape outside in certain areas, which prevented guests from accessing parts of the hotel. I stayed in a room with my daughter and was disappointed to find weed on the balcony. The room floor also looked like it had not been properly mopped....

“Cuarto limpio, tiene plancha y tabla. Desayuno. Staff amable”

“This property was amazing and the staff very professional. The bartender Juan was the nicest best bartender ever. Will return”

“Yes kitchen was fully stocked and shopping was near by ”

“Loved the location, clean and friendly staff”

“Estacionamiento cerca del hotel, a pasos del hospital. La habitación estaba limpia, el aire acondicionado funcionaba bien (hace un poco de ruido, pero enfria) El personal fue amable. ”

“No breakfast”

“Very good”

“💕”

“The views are amazing. The staff go above and beyond to make your stay memorable. The room and property are top notch. I can't wait to come back to the Vanderbilt. Thank you”

“The facility overall was ok. Unfortunately some of the staff, specifically the pool staff were not friendly or helpful. If a question was asked, They always responded with short answers and attitude. Additionally, the ice maker on our floor was not working our whole stay there. We had to go up 3 floors to get ice.”