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"No bellman come to help us with the luggages until we come and ask. Receptionists are very unfriendly and unhelpful! Very very bad experience "

"This is a classic-style hotel—not modern, but very well maintained and not run-down. The location is very convenient, just one block away from Nanjing Street, with a convenience store right across the street. The room was clean, and the staff were very helpful. I especially appreciated the bathtub and the many elevators, so there was no long wait to go up to the room or down to the lobby. I would definitely stay at this hotel again and highly recommend it."

"Well located, clean, hi-tech hotel. Friendly staff, excellent service. Highly recommend."

"Our family recently stayed four nights at the Grand Hyatt Beijing, and overall it turned into a truly memorable experience. We did encounter some issues with the room condition on the day we checked in, which was a bit stressful given our tight schedule during a short stay in Beijing. However, what really stood out was how the hotel handled the situation. The staff went above and beyond to make things right and ensure the rest of our stay was comfortable and enjoyable. In particular, we would like to thank Eva at the front desk. She was incredibly kind, professional, and handled everything with such care and efficiency. Her attentiveness and warmth made a lasting impression on us. Honestly, nearly every staff member we interacted with reflected that same level of hospitality, and we are very grateful. The location of the hotel is another major highlight. It is extremely convenient—situated above an underground shopping mall with direct access to two metro lines, and within walking distance to major attractions like Tiananmen Square and the Forbidden City. There are also countless dining options nearby, along with easy access to shopping areas. The hotel itself is well maintained, and we especially enjoyed the indoor pool and spa facilities, which were perfect for families. Breakfast was also a standout—an impressive selection with excellent quality that made for a great start to each day. Despite the initial hiccup, the exceptional service truly made all the difference. "

"Would recommend staying here"

"Kind of crowded during breakfast but room was amazing. Perfect location. "

"Loved our stay at the Shangri-La Pudong. Easy to get to from the airport. Lots of shopping and train choices. Friendly staff and service always excellent. Stayed in a Club Room this time and loved the staff and the amenities. Special thanks to AnnaLisa in the Club Lounge for exceptional service! Also managed to get to the spa/pool area and was v impressed. Would love to return!"

"Ideal location & good breakfast "

"We enjoyed our stay. The location was convenient and a short walk to the subway station. Staff were friendly and accommodating. The public areas and rooms were clean and comfortable. We would stay here again."