Gran Cenote Tours

La parte de adulto solo muy lindo pero tiene varias cosas que me gustarían que supieran, para comenzar no tiene mucho personal de trabajo cómo en el Front desk y camareros, sin contar que me fui a la piscina a las 9 am y me acerco a pedir un trago de alcohol y me dicen en la barra que solo pueden dar agua y refresco hasta las 11 am cosa que veo súper mal ya que si uno está pagando por un hotel todo incluido y lo que quiere es beber y no tener limitaciones…. Si lo que quieres es beber y fiestar es el hotel incorrecto….

The ocean was visible from my room. Everything was just perfect. Highly recommended

Beach was amazing. Resort was very modern and beautiful. Food was good (not spectacular) and staff were friendly and helpful. One downside was the "butler" experience. 2 butlers were assigned to us and neither one even tried to meet us during our week. One wanted to"say hello" on our last day, I assume to collect a tip for sending a Whattsapp message each day to simply say she was there. Also, the adult only pool area was always full of ants. I never saw anyone hosing the spilled sugary drinks from the pool deck at any point during the week and I would use bottles water to soak the area around my chairs to deter the ants. There was also black mold in the grout lines of the pool and I never saw anyone clean the pool all week which makes me suspect deficiencies in other areas of cleaning. Entertainment was ok. The best entertainment was the live band that plays for short periods in the main square after the theatre shows. Wish there was more of that. For the price I expected a bit higher level experience but if you are a beach person you will not be disappointed.