Isla Contoy 5 Stars Hotels

"Such a beautiful property and gentleman don’t forget to bring your long pants for dinner. Needed for a lot of the restaurants "

"We were only therefore a short time but everything was great. Clean room food was great, staff were friendly and helpful."

"yes"

"My initial impression of the resort was not the best. I felt as if we were a bother to the lobby bar bartenders. We hung out in the lobby while waiting for the rest of our party. The bartenders were not friendly and would look away as we approached for refills. Like I said initial impression was not the best. HOWEVER, after that it was all smooth sailing and good times were had. Our server at Dan Paz, Ruben, was the absolute best! Almost as if we were hanging out at a family members home. The food suggestions made by Ruben were superior and our drinks never went empty. It was hard to leave the restaurant as the drinks flowed like water. Let me not forget our waitress at the activities pool, Vetyanna. She was the best! Kept our party going, always with a smile and willing to answer any questions we had. By the end of our trip I was calling her my best friend! Angela at our jr suite pool room gets another honorable mention! From afar she would check in with us and was such a delight to see. Xouri at the sports bar was such a sweet gal and had the best smile. Who doesn’t love service with a smile! The restaurants were all amazing! Food was great, service in the restaurants was impeccable! We ate at the steak house, teppan teriyaki place, Italian place, margaritas and Daz pan. All good tasting food! The buffet every morning was a great way to start the day. The fresh juice and fruit were always enjoyable! Can’t forget the coffee bar and beautiful gym! 5 stars"

"Perfecto"

"I couldn’t use YouTube on the tv we should have access to listen to music on tv "

"Great stay - Dani was great"

"I recently visited with my 6 month old and husband and we loved our stay. We had a complimentary crib in our suite which was very spacious and cleaned everyday . Property was beautiful and we have no complaints about the food. I will mention when ordering room service the quality of food wasn’t the best but when visiting any of the buffets and restaurants it was excellent. Staff was helpful but we had an issue with bell boys never showing up to collect our luggage from our room for checkout . Overall it felt relaxing , calm and spacious the beaches were beautiful . Very kid friendly . I do wish they had more variety and options when it comes to entertainment but overall we enjoyed our stay with only a couple minor inconveniences."

"I recently stayed at SLS Playa Mujeres and unfortunately left very disappointed overall. For a property marketed as a five-star luxury resort, too many details were missed, and in hospitality, the small details are what separate a true luxury experience from an average one. One of my biggest frustrations was not being informed upfront about the “elite” upgrade package option. Whether intentional or not, it created the feeling that there was always another tier you were expected to pay for in order to get the “real” experience. Even then, from what I could tell, the differences didn’t seem substantial enough to justify it. The room details were surprisingly underwhelming. For a family of four, the snack setup consisted of a single pack of Skittles and two small packs of Chips Ahoy. That may sound minor, but those are exactly the types of thoughtful touches guests expect from a luxury resort — and they were simply absent here. The food was mediocre at best, and nearly every dining experience felt designed to push expensive upgrades. You already pay a premium to stay at the resort, yet somehow you constantly feel nickel-and-dimed. One dinner ended up costing me $250 for a steak and another $300 for a bottle of wine. By the end of the trip, I had spent more on meal “add-ons” than the actual cost of my four-day, three-night stay. The price gouging was excessive and honestly left a bad taste in my mouth. Another major issue was how inconvenient the concierge system was organize"