첼시, 뉴욕의 웨딩 호텔

"위치가 너무 좋고 직원들이 친절해요"

"시설은 많이 노후됐지만, 그 모든 걸 입지가 상쇄 시킵니다. 뉴욕 어디든 쉽게 갈 수 있는 위치에요. 가성비도 좋구요. 다음에도 또 이용할 듯. 롯데호텔이 리모댈링을 한다면 더 좋겠네요."

"객실이 좋았고 서비스가 훌륭함"

"good"

"I cannot understand why I have to pay for minibar which we DID NOT use. They charged me for $11.98(two payments of using minibar/in room water) and I asked them to cancel the fee because we didn't touch the minibar or water bottle at all. However, they just cancelled only $5.99 and did not explain this situation. I kept asking why you didn't cancel another payment of $5.99 to an assistant general manager but he hasn't got back to me yet. He just said 'payment of $5.99 was refunded' which is not a problem. Do they want just 6 bucks for service? Or what? I wish I was in the US so I can make a call but I am outside of the US. I guess they know this situation and keep ignoring my email. This is not about money. This is about your reputation and trust. If you decided to stay at this hotel, check your receipt thoroughly. "

"Good especially lobby bar"