Playa del Carmen, Quintana Roo hotel rooms at the Independent

"Such a beautiful property"

"."

"The property is beautiful, though it was unfortunate that the seaweed was at its worst during our stay (5/1–5/11), creating a strong odor in the mornings when sitting by the pool. Speaking of the pool, I’m not sure how frequently it’s cleaned, as it didn’t appear to be serviced during our visit. By the end of our stay, the water had become quite murky, with a noticeable film of sunscreen on the surface in the mornings. The entertainment staff were fantastic and kept each day lively and enjoyable with plenty of fun activities. Shout out to David and Carlos, keep doing what you're doing. The Italian restaurant was by far the highlight, while the other dining options on the property were just average. Overall, the property was spotlessly clean, and the staff were exceptionally pleasant to interact with."

"Beautiful property"

"It was a great stay everything was awesome .The customer service was amazing.Such a beautiful experience. The only thing I would improve on is have more day time entertainment down at the beach pool . I found the adult pool was way too hot not refreshing at all so we spend most of our time was at the beach pool the water was refreshing,and great views "

"This is the third time I’ve stayed at a Riu property, and my first time at the Riu Tequila. The hotel is great, and the staff are wonderful; however, I do feel that the rooms are in need of an update. The food and drinks are good, and the hotel is always very lively. Next time, I’d like to stay at the Riu Palace."

"This was our second time staying at this wonderful hotel. We enjoyed our stay very much. The property is well cared for and the rooms are clean. It has a beautiful rooftop garden with a refreshing pool. The staff are friendly and very helpful. When our airport transportation didn’t show up JuanCarlos was very helpful getting us a taxi quickly so we didn’t miss our flight. Looking forward to our stay next year"

"It wasn’t what I expected but it’s ok. "

"The beach needs to be more taken care for, lots of algae and water was dirty Couple doors down from parachute we seen clean white beach - they put billed hills to protect waves and net fence to protect algae to come near beach. Just an idea - that could be done for your hotel as well. Other then that everyone and everything was above expectations especially customer service the best ever. Never had better rooms and more clean. Thank you for everything and will see you all again !!"