Playa del Carmen, Quintana Roo hotel rooms at the Independent

"I like the way they design the place it so beautiful. The staff are nice, the food, and the hotel is so clean. The only thing is that the beach has lots of weeds. They said it was a bad timing that the weeds came to mexico, and we can not Swim because it smells bad. But we're planning to go back someday on a different month. "

"I had a medical incident and needed to go to the hospital during my stay. I cannot say enough about how amazing and helpful the staff was. It was a bummer to have to go, but it would have been so much worse if not for the staff at the resort. I am very grateful for how much they helped us during the incident. "

"This was our best resort experience! The service was INCREDIBLE!! The food was amazing and all of the staff were so positive and helpful! They had great activities and the beach access was wonderful! Can’t wait to book our next trip! I miss the coffee shop already!"

"The property is spectacular, great options to eat and drink all the time. The resort is huge and internal transportation is constantly passing to pickup guests from the lobby to the beach stopping where you need. The seaweed is present in great quantity (not property's fault) and they try to keep the beach clean, but is a titanic task, nevertheless there are pools everywhere to enjoy the sun. 10 days and family was never bored!"

"The beach area was filled with hills of seaweed, however this has everything to do with the time of year and nothing to do with the resort of staff. "

"loving "

"The shuttle transport from the airport to arte was great the staff from beginning to end was amazing. Housekeeping 10/10 our servers from the restaurants 10/10 the pool staff and life guards 10/10 bartenders 10/10. So much to do here at Xcaret arte. The restaurants were amazing, Cantina VIP has a mixed seafood tostada and it was by far the best thing I’ve had so flavorful. San Marco had a huge variety of buffet style food highly recommend the tacos there. Cayuco was solid too bunch of seafood options every restaurant was at least a 4/5 minute walk from our building (casa de música). Our room was beautiful we had a nice view to the center stage for the theater. Stocked mini bar and snacks platform. I highly recommend trying to book a reservation for the other restaurants that require it if you don’t it will be hard to just walk into. The bars were pretty solid pool bars were cool the speak easy was pretty cool the decor was really pretty. Pools closed at 7pm which was my only issue but I think it’s a safety thing so it makes sense. Even when you’re done eating you can walk around to different parts of the hotel and enjoy the art on the walls. Every worker here was always greeting us with good mornings or good afternoons etc any question we had it was answered. We are definitely coming back next year. Cenotes was an amazing tour to do, followed by xel-ha snorkeling there was amazing and finally Xcaret Mexico was really fun a lot of walking around "

"As our taxi pulled up to the hotel there was someone waiting to help us with our luggage. We were Also greeted with a cold glass of Sangria. The food was good. The entertainment was awesome. And the staff professional and took care of our issues right away. What I didn't like was that I had to leave."

"Super family friendly location with very very kind staff. "