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“The service was amazing; however most restaurants were closed and the beaches were covered in mounds of seaweed. As such, we couldn’t enjoy the beaches or the ocean. Some of this was seasonal, but we were never notified of the limitations and reduced amenities. We couldn’t even book many of the excursions due to the seaweed and oceans. Additionally, several areas and amenities were under construction with no notification.”

“The house and cenote is beautiful.”

“Excelente trato del personal, las instalaciones muy limpias y la comida deliciosa. Muy buena experiencia”

“바다를 바로 볼수있어 좋았어요. 좋은 추억쌓고 갑니다”

“The website and reviews are completely different then when I stayed there. The bedding, sheets, towels, robes, everything had stains on it. The building is really run down, structural damage, cracks in the walls. The bathroom shower is gross. It flooded water was running out the shower into where the toilet is. The beach is completely useless so many rocks no where to sit and relax. I cant tell you when the water has ever been changed in any of the pools they have. Especially the ones in the...

“Very clean, great food, wonderful to have access to pools, kayaks, and tours right from within the property.”

“This was a last minute trip and I must say I had absolutely a WONDERFUL time and sooooo happy I stayed here! The Staff…EVERYONE was so nice, professional, helpful, kind, sweet, and attentive. I slept very well…the bed was very comfortable. Then Matias…he did a video of me that was soooooo beautiful. I mean…I speechless as I came to do absolutely nothing…which is surprising being I always do activities and take pictures. They let me stay a lil longer for my flight. Arranged my transportation to...