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"The shower door wouldn't stay closed"

"The Strand Plaza is in a great location and is an excellent hotel. One thing, I asked for a taxi and got a car with driver. Triple the amount to the bus station at 4am. I wasn’t too pleased with that."

"Nice clean hotel, some of decor little worn and in need of touching up in room. Had fractured my ankle last day of holiday staff were friendly and very helpful in assisting me when needed "

"Apart from ordering pizza and them forgetting to actually make the pizza, the stay was fantastic. Bed large and very comfy. Great pillows. Rooms are so well thought out. Staff are friendly and helpful. Love staying at a citizen m hotel "

"Great property and staff!"

"Nice clean room inside the Chelsea FC grounds. Underground is just 5-10 min walk. We liked the restaurant. Buying the breakfast was well worth it. for dinner one night we stayed in and the food was good. Very good witting staff and at the bar. Yes I would return and I recommend. plenty tea coffee in the room too"

"I spent 4 nights with my doughter in a renovated room, we enjoyed every second of our stay. Room service was super and the staff so welcoming and warm, fare price and great coffee at desk as well as in the room... Will definitely come again, highly recommend. Although in the process of renovating the whole hotel. Surprisingly our stay wasnt effected by it.."

"Excellent service close to everything and extremely friendly staff and personnel"

"This hotel was such a pleasant surprise! Location was great- it was about a 15 minute walk from the train station and a 25 minute leisurely walk down the Thames to Westminster. I'd highly suggest the hop on hop off tours. They all pick up in that area. When leaving the hotel we were always greeted by friendly helpful staff. Taxis were there waiting, but word of advice- they are very expensive. Fare was 26💷 to go about 1 mile. There are quite a few restaurants nearby, but they are not budget friendly. I suggest traveling out of the area for food. The room was immaculate. Wonderful bathroom- rain shower/ handheld sprayer option. Water pressure and temperature was great. My only complaint is the lighting stays pretty dim. Speaking the lighting, the room has a cool feature with all the controls on one pad. Automatic opening/ closing the blinds, different lighting features (the "mood" feature was a cool twist). On the downside, the pull out couch was not comfortable at all. Mattress was super thin and every time someone moved it made loud noises. There was a hairdryer and iron/ironing board which was nice. The room service food was also pretty good and a good option if you don't feel like leaving. I would definitely stay there again! "