โI really enjoyed my stay! The view of the ocean from my room was absolutely beautifulโespecially during sunrise and sunset. Having a private balcony made it even better; it was the perfect spot to relax, unwind, and take in the peaceful scenery.
I also appreciated the convenience of having a restaurant right inside the hotel. The food was great, and it was nice not having to leave the property to enjoy a good meal.
Overall, it was a great experience. The atmosphere was calm, the service was...
โI was very satisfied with the numerous charging ports available for various devices.
However, I was a bit disappointed with the restaurant on the first floor โ the food didnโt quite live up to its price. The teriyaki chicken, in particular, had an unpleasant smell and taste.
On the other hand, the room was very clean, the network speed was excellent, and the staff were friendly and helpful.โ
โWe had a great stay here. Our flight was changed and they let us check in pretty early. The room was clean and the shower was awesome. The staff was super friendly and accommodating and we were really close to a lot of things. Recommend starting here and will stay here again if we are in the area again.โ
โI stayed at Hilton Long Beach for 4 nights, and it was, quite honestly, an experience I would rather forget.
When I first checked in and entered my room, I was shocked to find a large industrial air purifier or similar machine running in the middle of the room. It was immediately clear that the room had not been properly prepared for a guest.
When I raised this issue with the front desk, their response was passive and dismissive. They spoke in a tone that made it obvious they were annoyed and...
โThis place is cute and modern. The bed was comfy and the water nice and hot. They have a fridge and microwave, but the coffee maker didn't work. The location is perfect with lots of folding options and a straight shot to the airport. Will stay here again.โ
โThis was an amazing little room for my family and I! We enjoyed it so much, had such a great time! We will be going back- so clean, the shower was so spacious! Loved it here! โ
"I was very satisfied with the numerous charging ports available for various devices.
However, I was a bit disappointed with the restaurant on the first floor โ the food didnโt quite live up to its price. The teriyaki chicken, in particular, had an unpleasant smell and taste.
On the other hand, the room was very clean, the network speed was excellent, and the staff were friendly and helpful."
"I stayed at Hilton Long Beach for 4 nights, and it was, quite honestly, an experience I would rather forget.
When I first checked in and entered my room, I was shocked to find a large industrial air purifier or similar machine running in the middle of the room. It was immediately clear that the room had not been properly prepared for a guest.
When I raised this issue with the front desk, their response was passive and dismissive. They spoke in a tone that made it obvious they were annoyed and simply said they would โremove it.โ Even that took far too long.
I emailed Hilton Customer Service about this issue. I was told I would hear back from the hotel within 3 days. That never happened. In fact, not a single person contacted meโnot during my 4-day stay, not by the time I checked out, and not even now, long after my return home. Itโs hard not to feel like I was just ignored, possibly because Iโm Asian and they figured the problem would โgo awayโ once I checked out.
Hiltonโs customer support was equally disappointing. They never followed up to see whether my complaint was resolved or even acknowledged.
I chose Hilton because of its globally recognized brand and reputationโbut clearly, I expected too much. Maybe others have had better experiences, but mine was nothing short of awful.
Poorly prepared rooms, apathetic staff, no follow-up, and a complete failure in customer care.
That is what Hilton Long Beach gave me.
Never again."
