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“Excelente 👌”

“The staff was a pleasure to meet very kind and helpful!”

“Great for Kids, but Service and Safety Need Improvement We stayed at Serenade Caribe Family Resort from October 20–24, 2026, with our young children. The resort is beautiful, and our kids loved the water park and pool-access room. Unfortunately, the service was disappointing. Some staff were friendly, while others seemed rude and unwelcoming. We also experienced language barriers. For an international resort, better English-speaking support would help. The buffet was our biggest frustration....

“Property was nice but the food was absolutely terrible. Being in such a nice place for 4 nights and every meal just wasn’t good. Water smelled funny that wasn’t bottled and sodas were flat. The buffet food was almost inedible. There’s no real management or chefs around to speak too and front desk was not the best. For all inclusive good food is a must!!!”

“Este Hotel a mi esposa y a mí nos encantó mucho, la hospitalidad, el trato y limpieza. Todo fue excepcional. Hotel 100% recomendado.”

“VERY GOOD!”

“I stayed with a friend for 5 nights. Property was beautiful! Check was smooth but they do push upgrading to “the level”. We took the upgrade. “The level” has some perks like being closer to the beach and dining options. Pool was clean. Golf carts were always around to get us from our room to the lobby. Food options were mid, but service was kind! We stuck to Quimera and Serendipia. The only critique I have is the amount of outside vendors walking the resort for excursions etc. There are a...

“As good as expected!”

“What i really like having 2 bathrooms, and the appartment was very clean and spacious. I will definitely book again.”

“The hotel is a beautiful property and it was excellent you can also use the facilities of the Lopesan Grand Bavaro. Although this other property is a very traditional Punta Cana Resort, the beach and the vibe was amazing. The Staff at the Caoba Lagoon / Serenity / Splash were not too friendly. Many employees seem to be unhappy or overworked although nobody said this specifically, this is my assumption. There were a few very nice and helpful staff members. The pools were clean and well maintained...

“편안한 여행에 도움이 되었습니다.”

“Great resort!”

“Friendly staff and wonderful spacious rooms.”