“The bed sheets, pillows and bathroom towels all looked extremely worn and dingy. The comforter was also stained. The hotel also refused to provide a room on the top floor despite the fact that this was expressly listed as a feature when I booked the room through Expedia. Upon contacting Hilton customer service directly, I was told that they cannot guarantee a top floor accommodation since it is based on availability, and that this was an error on Expedia’s part and they recommend that I book...
“The bed sheets, pillows and bathroom towels all looked extremely worn and dingy. The comforter was also stained. The hotel also refused to provide a room on the top floor despite the fact that this was expressly listed as a feature when I booked the room through Expedia. Upon contacting Hilton customer service directly, I was told that they cannot guarantee a top floor accommodation since it is based on availability, and that this was an error on Expedia’s part and they recommend that I book...
Akosua