카리브 해

“Beautiful Hotel, Terrible Service The hotel is new and has beautiful facilities, but our experience was extremely disappointing. The biggest problem was the service. At almost every bar and restaurant, staff were rude and seemed bothered when guests asked for something. Even at lunch, drinks were often not served, and there were no self-service drink stations. We actually felt uncomfortable asking for a simple drink because of the way we were treated. Breakfast was frustrating: dirty tables,...

“El hotel y Resort en si es muy bonito y tiene muchas amenidades , nuestra experiencia no fue la mejor por el tema de mal manejo en la parte de checkin y por problemas constructivos en el hotel , en nuestro caso hubo una lluvia fuerte y comenzaron a verse filtraciones de agua en varias partes del hotel , hasta por un ascensor bajaba el agua como río ,en nuestra habitación hubo una filtración muy fuerte y por más que llamamos y hasta una camarera llamó y avisó vinieron a ver después de 4 horas...

“I was impressed by the room, which had a small but well-equipped kitchenette, surpassing the usual hotel amenities with multiple appliances such as a microwave, coffee machine, and various dishware. Another delightful surprise was the availability of a washer and dryer right outside each room, a rarity compared to other hotels in Puerto Rico where their absence had been inconvenient for my family. Despite our late arrival and early departure the next morning, we couldn't fully enjoy the pool and...

“사람들은 친절했고 시설도 깨끗하고 너무 좋았습니다 다만 몇몇 서비스가 서툰 직원들이 있었고 해변 모래 관리가 잘 되어 있지 않았습니다 그리고 이탈리안레스토랑과 아시안레스토랑은 좀 더 메뉴 개발이 필요합니다”

“Stayed in a Platinum Junior Suite for the honeymoon this week. Would recommend platinum for the ease of booking dinner reservations, excursions, transportation while you are there. The Butler service is very nice when you have platinum, we had Patrice and Rajuan while we were, both were very kind to us and went above and beyond for anything we needed. We stayed on the Princess Grand side of the resort, you are not allowed to some restaurants or half the beach/pools at the resort on the Princess...

“Property was beautiful! Rooms were amazing and super clean and well stocked. Staff was absolutely wonderful and welcoming and kind and helpful. I will definitely be staying here again”

“The rooms were okay for the price. Very spacious, but reeked of mildew most of the time. Staff was phenomenal, although it took quite a while to get small things delivered to the room. The pools were incredible and the food was good. Overall a good stay.”

“We were looking forward to this vacation with all of the advertised amenities, all adult and all inclusive with 5 restaurants. When we first checked in we found the TV did not work, the dresser drawers were damaged and would not open or close properly and got jammed. The inside of the drawers were very dirty and my wife and to clean them out before putting anything in them. The floor was very dirty and after walking barefoot for a short while we could see the dirt everywhere. Very...

“Restaurants are great. Entertainment needs to improve.”

“Todo”

“Our butler Elias was amazing!! And so many things to do”

“The pool parties were boring! The food wasn't good! Normally hibachi is the best restaurant, it was the worst restaurant. My brothers room had bed bugs or fleas. He got bitten so bad! Around his stomach and back. The resort didn't work with him. They were giving him a hard time to switch his room. I wouldn't go back!! Too expensive, for the poor experience!”