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"Clean and quite spacious room. Very helpful staff. Breakfast was pretty good but quite expensive. Great location for centre of town & near a lot of shops & restaurants "

"The rooms were good, spacious and comfortable. We didn’t use any other facilities. "

"The room was lovely and had lots of complimentary items. Highly recommend the breakfast, very yum and the staff are very friendly. Convenient location to the Zengoji Temple too. "

"お目当ての朝ごはんは期待通りとっても良かったです。美味しく炊けたご飯と種類豊富なおかず、ご飯の共、そのほかにも多数あったお料理、お茶、大変美味しくいただきました。ホテル自体は普通のビジネスホテルで、部屋は小さいけれどきれいでした、最近改装されたようです。"

"Proper old-school 80's elegance and luxury. The lobby has chandeliers and a Bell Captain's desk, and a whisky bar upstairs. The room had a writing desk with printed stationery, a built-in international plug socket and cabled internet, a nightstand with a built-in radio and a pen and notepad by the phone, and a bathroom with a phone and a bottle opener attached to the wall. Even the cleaning staff wore the maid outfits with the cute little bonnets. Live the glory days at Okura Niigata."

"Great food, lots of shopping areas, and the aquarium was awesome. "

"Loved the area. Beutiful scenery and really good sushi."

"Loved our room! Everyone was friendly and the onsen was remarkable. "

"Absolutely wonderful experience inside the hotel. Very new and clean rooms with excellent views. Terrific breakfast. The hotel’s only small downside is that it is slightly isolated - very convenient to the convention center next door, but not much else. I would absolutely stay here again if visiting Niigata. "