Tancah, Tulum hotel rooms at the Palladium

"The swim up family room was everything we needed and more, its actually 2 connecting rooms with 2 swim out pools. We had more than enough room for a family of five with 2 adult size kids and one 7 year old. The couch converted into a small bed and the King size bed is huge and comfy. The rooms were extremely spacious and amenities provided by the preferred concierge team were fantastic. The hotel itself was beautiful and food was a great variety, best coffee was found at the coffee shop in the lobby. We were able to access the grounds and surrounding areas easily and the community itself felt very safe and friendly. All staff on property but especially Guillermo our concierge and Nayelly in the restaurants were very helpful. Downside: Not much AC during meal times with the exception of Portofino. All other meal areas are outdoors or dont provide much ac ( world cafe). Corezone: NO AC at all Gym: only 1 working treadmill but very good AC and the other equipment available and location more than make up for it. We didnt use the kids area at all but thats because my little had a swimout to play in when we wanted to rest. "

"Amazing! I wish restaurant food was available for room service."

"The entire staff from concierge to room service were exceptionally friendly. The property itself was very well kept and felt new. With that being said, it lacks things to do bits either the pool or a restaurant apart from the two hours of nightly entertainment. There’s a lot of missed opportunity. There should be more things to do for adults. Maybe a rec room or daily activities at a designated pool and MUSIC. They don’t play enough music. It was relaxing but quite boring. "

"This was a wonderful resort. The food was very good and they had a large selection. Our only complaint was the buffet wasn’t open at dinner and the restaurants don’t have an open bar. Also be prepared to walk. The pool area is about a 5 minute walk from the lobby and there aren’t elevators to the rooms. We will definitely come back."

"Beautiful hotel, friendly staff. Loved the all inclusive shuttle ride, excursions, Bali beds!"

"The resort was great. We upgraded our bracelets and had access to the other resorts which was nice but honestly unnecessary if you are going to be doing a lot of excursions or if you have a short stay. We only had 3 hotel days and the original bracelets would have been fine However, the nicest beach seemed to be Akumal. We enjoyed the pool and buffet at both Akumal and coba. We way overpaid on souvenirs and alcohol and the hacienda. We honestly found better deals at the airport duty free store for some things, which is crazy. Bahia principe coba was clean, staff was very nice, food was good, pool and pool bar was good. You will not be able to find small bills to be able to break your bigger pesos. We asked multiple different staff and cashiers and were told no every time. We consistently had to buy things to break bills in order to get tip money so just something to think about before arriving. The transport was mostly consistent and made access to everywhere easy but it's also beautiful to walk. All in all we had no real complaints."

"Our Honeymoon was absolutely amazing! The service was great and fast. Ali made sure we has everything we needed at all times and went above and beyond to make this trip special for us! We will definitely be back"

"My only concern is when we do check in they, take too much time to attend the People. They need more People in the check in and check out area. Is only 2 person and sometimes only one"

"I have been here for over 8 years and 2026 was the worst one in terms of suite condition, food and beach area "