Find Romantic Hotels in Riviera Maya

"Our room was a swamp. The AC blew but it never removed the moisture from the air. Our clothes were damp, the bed sheets were damp. Everything was damp. Water dripped off the face of the drinks refrigerator. The sliding door was fogged in the morning. My phone wouldn't charge because of the humidity in the room. (Charge port detected moisture) We had to buy a wireless charger. So no rest in the room, but the garden view was quite pleasant!"

"Great peaceful stay"

"Yes "

"The resort is lovely, the building is well laid out, the amenities are great, the food is very good, and there is a wonderful breeze that flows through the lobby. All of this is wonderful and can be replicated in other resorts. But the thing that sets this resort apart is the staff! They are amazing and they care so much! Karen and Natali as concierges, Erik and Roberto assisting at the pool side and at the beach, the entertainment staff of Abigail, Perla, and Edwin were just wonderful. The serving staff at the restaurants were also top notch. Our daughter has celiac disease and an allergy to peanuts. This was noted and carefully catered to at every meal. Suggestions were made for alternatives and each menu had options for her. I would like to specifically recognize Manuel in El Patio, Jose, Teresita, and Bradley in Oceana. This was one of the best family vacations we have had! Thank you!"

"Large resort with lots of options for everyone. Excellent food and service. The rooms were clean and comfortable. The room with the upper balcony is the best"

"Yes"

"Amenities are great. You are in a middle of wildlife. We see monkeys, iguanas and coaties everyday. it is a big resort to explore. They have a few big pools. The beach wasn't as what we expected because of the sargassum but the resort staffs did try to remove them everyday. There are sections where you can swim but we decided to stay by the pool. They have the carts/buggies to bring guests around. They have a variety of entertainments every night and we were able to book a la carte for most nights. The nights that we did not get to book was by preference because our child wanted the buffet and we wanted to watch the nightly shows. On the first day, can't complain about the room. It is clean. The sleeping area looked updated. But the bathroom could use some updating but it was clean. The only issue was that we had to switch rooms twice and would have been 3x had we not insisted to just exchange the mattress of the sofa bed or the whole sofa bed with the sofa bed from the other room. The two switches from before was needed; 1) outlet sparked losing electricity in all outlets and 2nd) sliding door broken, can't use the balcony. the issue with the sofa bed took a long time to get resolved. Probably due to language barrier. But when we spoke with their guest services representative Adan, it was resolved right away. Adan was always there to attend to our needs. This is the first time that someone actually made sure all our concerns are addressed. This is top notch customer service!"

"Great resort"

"Excellent service, adequate food, friendly staff, plenty of activities for guests. Rooms are OK but we found beds to be a little hard. "