Caribbean Adventure Vacations

The rooms were “ okay”. The food at the buffet had flies all over the food I can’t believe they don’t have covers for the food. The front desk ladies don’t smile or tell you anything about the restaurants the rooms don’t have anything about the restraints either. No communication at all. Maybe it was just us but we got a pretty cold welcome.

I enjoy staying on the Luxury side and having the option to visit the Grand side as well.

First point of contact matters and unfortunately the staff member that I had upon checkin failed to provide a pleasant and welcoming tone. Lamar was very abrasive in her responses, the check in felt rushed. I had hoped to experience a different staff member during check out to see if I noticed a difference but unfortunately I checked out with the same front seat staff and her demeanor was exactly the same. I also had an issue with the app and was unable to log in and instead of assisting me, she directed me to guests services. The lady at guests services stated, I needed to give the app time. I have traveled to many places and have never heard of such a thing. Once I got to my room, I called guests services and was able to speak with Ashley who was extremely helpful and realized the error I was having during checking in on the app was the name they used vs my full last name. The resort was beautiful and the various restaurants offered was great to see. It would have been nice to maybe know the menu for the buffet in advance so we can decide which days we wanted to try a restaurant as the oxtail was amazing but we weren’t able to get it again. Overall, the stay was good but I think the customer service could have been better which is what I stated to Xavier while we waited for our transportation. There were two extremes, staff that were abrasive, unwelcoming and quite rude then those who were really nice, inviting and contributed to making the experience a good time.

There is no room service on the Grand side. That was very disappointing. Other than that, the experience was real and overall satisfying.

The check-in and check- out needs to better organized. The waiting period was too long; even with the welcoming refreshment, but besides that it was ok. Some of the staff were amazing like Nicole at front desk and the dining room staff. Maybe on next visit, there will be better improvements.

First point of contact matters and unfortunately the staff member that I had upon checkin failed to provide a pleasant and welcoming tone. Lamar was very abrasive in her responses, the check in felt rushed. I had hoped to experience a different staff member during check out to see if I noticed a difference but unfortunately I checked out with the same front seat staff and her demeanor was exactly the same. I also had an issue with the app and was unable to log in and instead of assisting me, she directed me to guests services. The lady at guests services stated, I needed to give the app time. I have traveled to many places and have never heard of such a thing. Once I got to my room, I called guests services and was able to speak with Ashley who was extremely helpful and realized the error I was having during checking in on the app was the name they used vs my full last name. The resort was beautiful and the various restaurants offered was great to see. It would have been nice to maybe know the menu for the buffet in advance so we can decide which days we wanted to try a restaurant as the oxtail was amazing but we weren’t able to get it again. Overall, the stay was good but I think the customer service could have been better which is what I stated to Xavier while we waited for our transportation. There were two extremes, staff that were abrasive, unwelcoming and quite rude then those who were really nice, inviting and contributed to making the experience a good time.

The check-in and check- out needs to better organized. The waiting period was too long; even with the welcoming refreshment, but besides that it was ok. Some of the staff were amazing like Nicole at front desk and the dining room staff. Maybe on next visit, there will be better improvements.

Great place with great staff. Everything is very close to the rooms. Food was good overall in all the restaurants and buffet. 24 hr room service is always a +.