카리브 해

“You were not allowed to use many of the restaurants and bars at the resort. This was never explained when we booked the hotel. We only had access to one buffet restaurant for our meals. To use the other restaurants, we had to become members of Unique and pay extra fees. On top of that, our beds were infested with bed bugs, which made our experience extremely unpleasant. Our entire trip was affected by severe itching and discomfort. This was completely unacceptable and far below the experience...

“The overall hotel was lovely. But the staffing was awful! The housekeeping people were the only people that had access to my room, and two days in a row they cleaned my room; the first day $20.00 went missing from my room. The second day my perfume ( Prada) went missing. When the staff was told they said there's no evidence that anyone took anything ( as if a thief was going to say hi I stole something ) they didn't compensate me they told me I could get arrested for accusing her of stealing...

“I was impressed by the room, which had a small but well-equipped kitchenette, surpassing the usual hotel amenities with multiple appliances such as a microwave, coffee machine, and various dishware. Another delightful surprise was the availability of a washer and dryer right outside each room, a rarity compared to other hotels in Puerto Rico where their absence had been inconvenient for my family. Despite our late arrival and early departure the next morning, we couldn't fully enjoy the pool and...

“사람들은 친절했고 시설도 깨끗하고 너무 좋았습니다 다만 몇몇 서비스가 서툰 직원들이 있었고 해변 모래 관리가 잘 되어 있지 않았습니다 그리고 이탈리안레스토랑과 아시안레스토랑은 좀 더 메뉴 개발이 필요합니다”

“The ride from airport to the resort took 5 hours for 29 miles ride due to.rad construction and traffic. The hotel management needs to put that on the website that it could take hours and hours to get there . Also the front desk staff needs to go over what the hotel has to offer as far as amenities. Our housekeeper and most staff were friendly especially entertainment staff”

“Room where clean and good AC works well. A lot of things broken around the resort they should clean and fix this doesn’t reflect 5 stars nor the price. No 0% beers on site and they don’t care making no alcohol drinks only mojitos common. 500$ Expedia credit is a scam they will lie to you to make a sale it’s cheap deductions or will say it does not apply once you paid! The animation team only care to flirt woman instead of animating. Food and drinks are Cuba quality. Pools are fine beach is...

“The hotel is overall very family friendly. Room and amenities were nice however there were issues with housekeeping providing towels and wash clothes and some noticeable wear on the furniture in the rooms. Food tended to be cold and not flavorful. We did end up purchasing passes to the adults only sister property (Ocean Eden) and I will say that property was so much better as it related to the service and food quality.”

“The property is beautiful to look at however that’s where it stops. I went the entire trip with no hot water. Front desk is very friendly but I can’t tell if they or maintenance dropped the ball on the shower temperature. I have a one year old and I couldn’t put him in the ice cold shower. The food was also very lackluster to be generous, and the after hour food was scarce. Maybe if we had time to book a restaurant I would have enjoyed it more. I really wanted this place to be everything and...

“Great stuff”

“The property is situated on a large bay, which makes it isolated and private. Having no trinket or excursion vendors made it a very enjoyable experience. The beach is beautiful, although it has a fair amount of stones and plant matter. I would recommend swim shoes. The water was very warm and comfortable. We booked an adults only vacation and didn't know that the property was joined to the Grand hotel, which is not child-free. Some of the restaurants and the water sport beach were not...

“Honestly i love the water park and had great experience with certain staff but I feel like the rooms could be cleaner and stocked up more often. Also the hospitality could be much better. Some staff didn’t really feel like helping”

“Excelente experiencia, un personal extremadamente atento y comprometido, el lugar bellísimo y las amenidades acordes, unas vacaciones espectaculares.”

“El hotel es muy bonito, recomiendo visitarlo cuando esté totalmente listo.”