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"This is our favorite hotel in Aruba, we always get the ocean view King. The room was clean, the staff was friendly, and they have the best beach on this property, hands-down. We were a little disappointed. That half of the pool was still empty because of the new tower that was being built but next time it will be full again."

"The only thing we did not like is that they have 1 outside hot tub for 14 pools, and 3 of the 9 days it was either not hot enough ( slight warm to cold) or the water level was so low and not hot and telling management did not do any good. When ever I complained I was told they would send someone but nobody came after repeated calls. Also at the Mayan Temple the Serpent Slide was down 4 days out of our 9 day stay and at the Power Tower almost everyday 2 of the 4 slides were closed. It seems to me if you have 8 adult slides why cant you keep them all up and working every day since we are paying $800 for a suite but only enjoying 5 out of 8 slides daily. I will say the mile long rapid ride was working everyday and was a real blast. The staff at the buffet was great as was most of the inside staff, however some of the outside staff would not look at you if you asked a question and seemed not interested in their job while others were fine."

"We loved the hotel but the cleaning staff was kind of comical. Didn't show for 3 days then only did certain things "

"The arrival to the resort was great! The staff is very professional and welcoming. However, the water issue the morning after caused many guests to not be able to shower. Although the issue was fixed, the following morning there was no hot water in the shower. Besides those small issues the stay was about average."

"Beautiful property will return in the future"

"Fantastic Breakfast. ASK for server WILLY (he's amazing). WILLY filled us with his unconditional love and sunshine!! My loved was so comfortable with Willy, she had gotten mom to face-time with Willy. He made both of the ladies feel so special and seen. He invited 'mom' to come on a visit next time. It was amazing watching the three of them interact on 'facetime'. Go see Willy when having breakfast at the PALMS for breakfast. Tell Willy that 'white chocolate' sent you! With Loving Kindness, Chris"

"The property was ideally located in the centre of everything and the British Colonial did not disappoint in any area during our 10 day stay. I would definitely recommend it and hope to go back soon."

"Great view of the water. Staff is very friendly and accommodating. "

"The staff and facility were top notch. Our room was perfect and the pool and beach areas were beautiful. There were plenty of food options but the 10% VAT and forced 15% gratuity even on a simple coke purchase was excessive. "