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"Staff at front desk were not very helpful. The bellman was very helpful. He suggested we do self check in and we got our room. Front desks said we would have to come back later. If there was a breakfast included we were not offered it. But the view was fantastic!! "

"Great location, friendly and helpful staff. "

"Lovely Experience!"

"Staff was very welcoming. Conceige service was superb and helped us with transfers to cruise port. View from hotel room was of London Eye and Parliament. Perfect location. One of the best hotels we have ever stayed in and if we should return to London, we were stay there again. "

"Hotel was horrible. Room was hot. Air conditioner only blew hot air. Mattress was hard. Elevators were always crowded. "

"Great location at T4 - comfortable and clean, nice restaurant and bar-would have liked a bottle of water and something other than instant coffee in the room."

"For the price I expected more bathroom was tiny and old tired looking, beds almost touched the wall so you have to squeeze past and bang the tv. Continental breakfast was very poor "

"Excellent location to the tube and bus station for both of my tours. Breakfast had a lot varieties and delicious. My 19 year old son was denied check in as my flight was delayed until the next day, even though his name was listed as a secondary guest and room was paid in full. I had to change my booking to reflect the reservation to have his name as primary. This should not be necessary, but he was allowed to have a room afterwards. It was tiring for him to arrive after flying in from the U.S. and stressed that he didn’t have a room. Staff should have looked at reservations carefully first time to see all the names of guests. Besides initial frustration, room was adequate and completely renovated. Recommend to stay here again in London."

"Great location, great rooms, excellent care by staff."