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"Glad for luggage check in option. Sheet had stain on it and needed to be replaced. Hard time getting prompt resolve on this. It is probably a UK thing, since none of the other hotels we stayed at had washcloths either, just an FYI. Breakfast was good, tons of options. Overall decent place to stay. Close to restaurants, the Tower bridge, and the Tower of London castle all in very short walking distance. "

"Decent wifi for a budget hotel (5-10mbps), helpful and friendly staff, clean rooms and generally clean throughout; light on amenities with most vending machines not working. Important to note that the post-checkout luggage storage is NOT free, and costs £15 per item. "

"Good value for clean convenient room with free breakfast. Long walk from Terminal 4, but covered walkway that was easy to find. "

"Love the location and staff at this hotel. I stay here every time I am in London. However, the last time I was here, I was not told that there is no desk or table in the room (premium Queen, which is what I always book - I always had a table and chair before), so it was difficult for me to get any work done on my computer. Other than that, I would recommend it."

"Very good location, very clean, very convenient."

"Perfect stay and lovely breakfast. Fan in room great. Bed a little on the small side for a double. Went to the Fawlty Towers experience which was brilliant!! "

"Perfect stay"

"The staff was friendly and helpful, the rooms were small (which we expected) but clean, the bed was very comfortable, and the location was beautiful. "

"Great "