카리브 해

“Muy buen servicio y atención por parte del personal, solo un tema en la terraza con una humedad pero que estuvieron atentos a que todo estuviera bien con la seguridad”

“사람들은 친절했고 시설도 깨끗하고 너무 좋았습니다 다만 몇몇 서비스가 서툰 직원들이 있었고 해변 모래 관리가 잘 되어 있지 않았습니다 그리고 이탈리안레스토랑과 아시안레스토랑은 좀 더 메뉴 개발이 필요합니다”

“💙”

“I was impressed by the room, which had a small but well-equipped kitchenette, surpassing the usual hotel amenities with multiple appliances such as a microwave, coffee machine, and various dishware. Another delightful surprise was the availability of a washer and dryer right outside each room, a rarity compared to other hotels in Puerto Rico where their absence had been inconvenient for my family. Despite our late arrival and early departure the next morning, we couldn't fully enjoy the pool and...

“The front desk check-in experience was extremely disappointing. I waited nearly an hour just to check in, which was frustrating and unacceptable. To make matters worse, I had to change rooms the next day, which added inconvenience and disruption to my stay. Overall, the experience was poorly organized and fell short of my expectations. I hope management addresses these issues to improve the guest experience.”

“It took 4 hours to be assigned a room after paying ann extra $50.00 to be on the same floor as my travel partners instead of the 20 minutes as being told it would take. The food was plentiful but tasteless. It looked like it was left under the heat light for hours. At the Jerk chicken stand, they ran out of plates. People waited 20 minutes for clean plates to arrive. The staff was not multifunctional. They knew their job and was unable to answer questions on a different area. The rooms were...

“The room was clean and spacious. Activities were on point so it was fun and things to do”

“Site was very nice and clean. Food and service were excellent. My only issue with the resort was the wifi coverage was spotty in certain areas. When we wanted to rent a kayak there was a waver that needed to be signed off. The waiver was online and when we tried to get online there was no Internet available at the building. We ended up not renting a kayak for that reason.”

“Overall 10/10!”