โRoom upgrade was not told to us ahead of time; the upgrade had stairs and bulky chairs. We finally got โdowngradedโ to our original room booking which we much preferred due to not being below the rooftop terrace and no stairs. โ
โWe had such a pleasant stay at The Guardsman Hotel! The front desk lady was awesome. She helped carry our luggage up and even gave us a quick room tour. The maintenance guy was super quick and polite when helping us with the safety box. And the gentleman working in the restaurant was absolutely amazing. So friendly and kind, he really made our experience special.
The location is unbeatable. You are just steps away from all the top tourist spots, restaurants, and shops. I will definitely be...
โThe location, concept, interior, service, etc. are fantastic.
In particular, the staff's proactive and professional response was excellent.
However, there were some problems with payment communication.
I did not hear any information that there was a limit to the amount of breakfast.
This is the first time I have seen a system that limits meal costs.
Some additional costs, such as drinks, were indicated on the invoice as lunch costs. We had problems communicating with each other a few times.โ
"I was so impressed with Lima, who was responsible for everything from check-in to minor service. The hotel was so perfect and the lounge on the first floor was very well maintained.
If I go to London again, I will definitely make a reservation again."
