โEssa foi uma das melhores escolhas que fiz nessa viagem. Nรฃo estava contente no hotel que havia escolhido e reservei esse de รบltima hora. Ele รฉ muito bom, todo renovado e moderno, quarto confortรกvel e bem equipado, tem uma atmosfera bem agradรกvel. Com certeza, o que mais me deixou feliz foi ter um cafรฉ da manhรฃ maravilhoso, feito no capricho. Estava com muita saudade de comer ovo e bacon, lรก encontrei uma omelete deliciosa, ovos mexidos com espinafre e fatias de bacon bem crispy, alรฉm de...
โIโve stayed multiple times and itโs quiet with no outside noise. Rooms are cold and upgraded. Got the jetted tub this time and it was so nice. โ
โI was very happy to stay this hotel. Also, very enjoyable experience in Universal studio. Bus station is near hotel (Just 1 $ for Pink Route bus)โ
โWe have stayed here multiple times when visiting Universal. I have never been disappointed. Rooms are clean, newly renovated, and quiet. Well priced and 20 minutes from the theme park.
McDonaldโs is 5 minutes away. And there are multiple soda machines in and around the hotel.
I will always stay here on my vacations. โ
"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever.
When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emailsโwhich they read but never replied to for days.
What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional.
Thereโs a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like โWe understandโ and โWeโll do our bestโโbut did absolutely nothing.
Theft, zero accountability, and staff who mock customersโeasily the worst hotel experience of my life. Stay far away from this place."
"I honestly donโt understand why this hotel is rated as 4-star. Itโs a run-down building which doesnโt have any proper amenities..
This hotel deserves 2.5 stars. "