Mexico Vacations & Trips from ₩2,231,302

This is a mixed review because there were things we genuinely liked about this hotel. The property is beautiful-very modern with a relaxed boho vibe & the location is great, close to beaches, the marina, and grocery stores. The staff were friendly and tried to be accommodating during our stay. Unfortunately, we experienced several issues and had to change rooms 3 times. The first room had a sliding door that wouldn’t close properly, so we were moved right away. The second room was on the second level facing the main street and the noise was extremely loud starting around 6am, garbage trucks, construction, traffic, and street noise. The windows seem to have very little sound insulation because the noise sounded almost the same whether the window was open or closed. Since this was supposed to be a relaxing trip, we asked to move again. We accepted a downgrade to a room without a kitchen just to get away from the street. Unfortunately that room had a connecting door with almost no soundproofing, and we could clearly hear the guests next door talking, brushing their teeth, using the bathroom, and watching TV. At that point we asked for a refund and considered leaving, but the staff tried to help and offered a room on a new floor that was quieter. However there was no Wi-Fi and we also had AC issues. Overall the hotel is beautiful and the staff were kind, but the noise, room changes, lack of Wi-Fi, and AC problems made the stay disappointing. No compensation was offered.

The villa and property grounds were beautiful, the food was not good and at and the service wasn’t must better... slow service and even slower butler, which we paid for.. we saw him one time

The residences qere beautiful and our butler was fantastic!

Staff treated guests very well

It was an amazing experience. Property management is amazing. The property is soo beautiful and kept up beautifully