Find hotels near Zona Arqueológica de Xcaret, Playa del Carmen from ₩41,966

"The Whole Experience Was Wonderful!! The Resort Was So Beautiful! Absolutely Everyone That Works There Was Soooo Helpful and Nice! The Food Was Great!!! My Family and I had The Best Time! Thank You To Everyone There😁"

"Outstanding service! From the beginning to the end. We had an amazing trip thanks to the wonderful staff and great hotel accommodations. The food was amazing at all the restaurants. The parks were amazing and the all around vibe had us wanting to stay longer. Be warned the hotel is huge, which leads to aot of walking. On one of the park days my wife sustained a small sprain and on the way back to our room Osvaldo noticed us. He assited my wife to a place to sit and called a medic to help. Both the medic and Osvaldo were extremely caring and kind. We want to give them a huge thank for going above and beyond. It really helped us enjoy the rest of our time there."

"Ok"

"Great staff, great food, great room, and great energy, even tho the girl should have one the twerk contest."

"Just about perfect in every way. Beautiful grounds, great lobby, pools, and beach area. Excellent food in all resturantes. Helpful staff. Has to be one of best in the area."

"Very nice comfortable, clean and quiet hotel for 8 days. Super nice staff. Good and varied breakfast. Gym basic but sufficient Close to some restaurants by foot and supermarket for groceries and we used the local colectivios to get back and forth to downtown for 10 pesos each. Super convenient (just make sure it says BOTH 30/30 and sorianna on it - we learned the hard way lol) You are not close to a beach but the upstairs pool deck was lovely and not busy at all. It is next to a major road. You will hear some road noise but wasn’t bad and heard nothing in the room They include free transfer from airport and rtn. Very pleased. We will be back again. "

"Our stay at Riu Palace Mexico was truly exceptional, and the biggest reason was the outstanding staff and customer service throughout the resort. From the moment we arrived, every team member was welcoming, attentive, and genuinely kind. The front desk staff made check-in smooth and stress-free, always ready to help with a smile. Housekeeping was impeccable—our room was spotless every day, and small thoughtful touches made us feel truly cared for. The restaurant and bar staff deserve special recognition. They were professional, friendly, and consistently went above and beyond to ensure we were comfortable and satisfied. Whether it was remembering our preferences, offering recommendations, or simply making us feel valued, their dedication truly stood out. What impressed us most was how authentic and personal the service felt. The staff didn’t just do their jobs—they made us feel like guests, not just tourists. That level of hospitality is rare and made our stay memorable. Riu Palace Mexico is a beautiful resort, but it’s the people who make it exceptional. We would absolutely return and highly recommend this resort to anyone looking for excellent service and a genuinely welcoming experience."

"Clean, beautiful, great amenities and super friendly staff! "

"Awesome stay and excellent food all around. "