โ I liked everything about the property. from the staff to the extras that were included; (i.e.) breakfast; dinner and drinks and the bar.
What I did not like was the fact that they do not put liners in the trash cans. I asked about it and was told they do not put liners in the trash cans. THAT IS NASTY! Otherwise, it was a perfect experience!!!โ
โThe property is very clean, rooms were a great size. Pool and hot tub very clean and nice. Bed was comfortable. Everything was as it was expected to be. I appreciate the staffโs hospitality! We will stay again, for sure!โ
โThe Roost was amazing. Great location downtown within walking distance to everything. Secure parking garage attached with easy access to the hotel. It is really an apartment with kitchen, full fridge and stove. Very clean and comfortable, front desk service was excellent. Only complaint and I mean only nitpicky thing was the coffee maker we had was a bit beat up and made a mess. Highly recommend.โ
โThis hotel room is cleaned every 3 days. On the 1st cleaning day, only towels were replaced, but no bed sheets and no pillow covers were replaced.
On the 2nd cleaning day after 3 days later, I asked to clean the room in the morning, but no one showed. So I went to front desk and requested cleaning the room, then front desk replied cleaning would last until 5 pm, so she asked me to wait. When I came back at 7pm, the room wasn't cleaned, so the bed sheets and pillow covers were never replaced...
โIn General, it was nice place to stay. Staff in front desk is absolutely kind and supportive.
Payment system is THE problem. It made a payment twice everyday automatically and hotel staff has nothing to fix during the weekend. โ
โThis is our third time staying here. The property is charming and unique. It is located near the heart of the city and so much can be reached by walking down Franklin St. and the adjacent neighborhoods staring at the rich collection of antique homes. Nice common areas, a fully stocked kitchen and plenty of coffee help the quests meet and chat. Check-in is easy. Off street parking that is in a locked and gated lot behind the building is a big plus. We will stay again. โ
โKyle at the front desk was amazing. The shower wasnโt working well in our original room but he was able to get us into a new room and brought the new room key up to us. He was on top of it and was so friendly. Hotel and room was very clean as wellโ
โThis was our second time staying at this property. Sunday morning was very busy and the breakfast area was a mess, trash over flowing, no syrup, empty waffle mix, milk empty. And no person around to work the dining area. I was very upset with the amount of money we paid to stay here that this was the condition for breakfast. The other mornings were better during our stay but Sunday was very disappointing โ
