“I would like to express my disappointment with an interaction I had with one of your staff members.
During my stay, I was approached and questioned in a manner that made me feel as though I was being accused of violating hotel policies. Rather than first verifying the details of my reservation, assumptions were made that left me feeling embarrassed and disrespected.
I understand that staff members have a responsibility to enforce hotel policies, but those conversations should be handled...
“I would like to express my disappointment with an interaction I had with one of your staff members.
During my stay, I was approached and questioned in a manner that made me feel as though I was being accused of violating hotel policies. Rather than first verifying the details of my reservation, assumptions were made that left me feeling embarrassed and disrespected.
I understand that staff members have a responsibility to enforce hotel policies, but those conversations should be handled...
ALEJANDRO