Find hotels in Puerto Morelos from ₩90,115

"Not the best dreams hotel I’ve stayed at. The pool area smells disgusting which I feel stems from the beach. The beach water is full of seaweed. There are not many amenities. This hotel is very wedding focused and forgets about the rest of the attendees. The pool area, bar and certain restaurants get closed to attend wedding which leaves the rest of the guest with less option. There’s only ONE pool bar so imagine closing that early. There was HARDLY any staff available. Upon arrival they were going to send my bags to a different room and I had issues with entering two restaurants even though I made reservations at the preferred lounge. One the the managers named Enrique was a nightmare! Absolutely NO CUSTOMER SERVICE nor manners. In the check in and check out processed we felt very rushed and barely attended to even though we paid for preferred. The food portions were TINY and the buffet area had hardly any options. The hallways to the rooms smelled of mildew. The drinks were very watered down. Oh and bring your own straws because they will not provide you any. I’ve been to Mexico 5 times and I would say this was not the best choice AT all. Would recommend other dreams hotels."

"The resort was just like I’d seen in the pictures. However, the location is far from any entertainment. You have to get a taxi & it’s at least $12 (US $) one-way to get to a small town. The beach was covered in seaweed & had an odor if you were on the beach. This location is ideal for an older couple wanting a quiet getaway, just don’t go for the beach!"

"Clean, friendly and well maintained, great for families."

"Our stay truly exceeded every expectation. From the second we arrived, you could immediately feel how organized, polished, and intentional the entire experience was. We were welcomed with the sweetest anniversary surprise.. champagne, fruit, and a happy anniversary ribbon on our door which instantly made the trip feel special & personal. Even the arrival process stood out. Champagne at front entrance. Then inside after check the bellhop met us at welcome bar & personally escorted us to our room, toured the room with us, explained everything and made us feel completely welcomed. What impressed us most was the level of service across the entire resort. Every staff member was warm, attentive, and incredibly professional. You can genuinely tell the staff is exceptionally well trained, and everyone works together seamlessly to create an elevated luxury experience that still feels relaxed and welcoming.The restaurants were outstanding- honestly some of the best all-inclusive food we’ve had. Room service was also delicious. The property itself was spotless at all times and beautifully maintained. We also loved how spread out the pools were. Most never felt overcrowded, which made it easy to relax and enjoy different areas of the resort. The swim-up bar pool was definitely the liveliest and busiest. The excellence club, beach section, and private pool access made the experience feel even more elevated. Overall I give it a 10. We are going to book again for same time next year! "

"Not worth it! In off season 1 hour wait for table at the Asian restaurant, no ramps for baby stroller, stolen $200 from the safe box, the food is below the cheapest buffet $8.99 lunch time all you can eat, waiters in bad mood (slow season, no customers, no tips), construction everywhere, the hotel is old and dirty, activities during day time are poor, night time shows are the poorest I have even seen, managers asking how is everything, but if you tell them you have an issue, they just walk away (like I didn’t want to hear that, but I really don’t care), after the pool bar closes the staff is collecting the cups around the pool in garbage bags pouring to the grass the leftovers (disgusting, next day people are walking on sticky grass wondering “what’s that”, We stayed there for 9 nights, even if they offer me another 9 nights completely free WE WOULD NOT GO BACK AT THIS HOTEL! This is professional feedback from former restaurant manager, not from person in bad mood! "

"I loved how family friendly this really was. Staff was very attentive and wanted to make everyone happy."

"Very nice resort, clean, pools very nice. Staff not as friendly as other resorts we’ve visited. Food was disappointing. Every restaurant had a dirty mop water smell. Restaurants were often closed which led to very minimal lunch and dinner options."

"It’s very good place for family specially with kids , there much more activities for them. Very recommended for family vacation"

"Honestly best spot I’ve been too that feels like you get your money’s worth."