Find Hotel with a Concierge in Seoul

"Excellent "

"I stayed at the Lotte City Hotel and overall had a good experience. The location is excellent, very convenient for getting around the area and close to restaurants and transportation. The hotel is comfortable and works well for a city stay. On the downside, the single beds felt a bit too firm for my taste, and the carpet cleanliness could be improved. Aside from that, everything was fine, and I would recommend it for its location and practicalit"

"The AC in the room kept it at the cooler temperature I like at night. The drinks and food in the lobby restaurant/bar were very good, but I would have liked a rooftop bar with a view - similar to the 81st floor bar in the hotel across the street. The restaurants on the 11th floor of the Lotte Dept. store provided several reasonably-priced options for dining. It was convenient having 3 phones in the room. There was a gap between the bottom of the entrance door to the room and the carpet, so some noise carried through from the hallway - not a major issue, but it did wake me up."

"Room was very clean and the bathroom was as nice as the photos"

"very attentive and well mannered. the service was spot on and the property was very clean and spacious. We were able to communicate without any language barriers."

"The Grand Hyatt Seoul has a fantastic location above Itaewon with beautiful views, and that's about all it has going for it. The service was among the worst I have experienced at a hotel in this category. I repeatedly asked for housekeeping and no one ever came. Turndown service simply doesn't exist here. For a property charging luxury rates, these are basics, not extras. Credit where it's due: a manager kindly moved me to a renovated room, which was a welcome gesture, and breakfast was decent enough. But one helpful staff member cannot make up for a hotel that seems indifferent to its guests. If you are considering the Grand Hyatt for a Seoul trip, I would strongly recommend the Four Seasons instead — comparable location in old Seoul, and they actually understand what service means."

"Fantastic "

"Ckean rooms, family friendly and good breakfast buffet."