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"We were on the 6 th floor our room was fine our friends were on the 3rd floor and said their rooms were very aged with dirty curtains. Bar staff were not consistently nice, tipping didn’t seem to help which makes me wonder do they get the tips? Reservation dining staff were very friendly with really great service which to me is more Riu palace typical. We had Randolph at the buffet multiple times and his service in his section was FANTASTIC. Which again is more Riu palace experience. At EVERY Riu I have been to, arrival drink and someone takes your luggage to the room, now I don’t need that but typically the person explains the resort to you and gives tips to enjoy your stay. Front desk service top notch. This location has some work to do. Room amenities needed extra towels and such, fast service. No convenience store which seems to be at every all inclusive resort I’ve been to. There wasn’t a place to get tums, ibuprofen or just something you may have forgot. Bahamas is beautiful and this location has a beautiful beach but again this location needs some work. If it was the first Riu I went to I wouldn’t go to another Riu"

"This is a great property in an amazing location! Many restaurants and shops all within walking distance. The staff were very friendly. Our housekeeper, Angelique, was the best! She made us a different towel animal each day with a fun sweet note! We loved having a Starbucks inside the hotel! It's on level 2 which is conveniently on the way out to the beach. The lobby has ice water with fresh fruit in it daily. The entire hotel was very clean and they always had clean towels ready at the beach. "

"Room was clean and only problem was the thermostat kept going lower. The bartender, Nathaniel was wonderful as were the food and drinks in the first floor lounge. "

"Great location and the staff it’s amazing. Thank you Melissa and Janice . "

"All around a great experience. The staff were attentive and so helpful. "

"The staff at the restaurant was miserable "

"The property has a lot to offer for everyone and is a lot of fun! My only complaint is a lack of staff at the water slides. We went during March Break - peak season and there is no excuse for not having a full staff in the adventure park. Each day 1/2 of the slides were closed at any time. This was not for maintenance but because of staff rotation because of a general lack of staff. So if you are attracted to this resort for the slides, you need to be there for a number of days to catch when your favourite is open. The resort needs to staff up during high season. Cruise ship passengers buy day passes and with so many closed slides there are long lines. Just something to take into consideration when booking. "

"Yes"

"Excellent staff throughout the resort. Very friendly & appreciative of us choosing Atlantis & attentive to anything we needed. Resort is very safe & comfortable with great food choices & absolutely amazing beaches!"