카리브 해의 호텔 검색

“Great resort a lot to do. Some areas of improvements is the staff listening better. They tend to misunderstanding in restaurant orders. We needed an iron for our clothes and there is none available. We waited and had to followup a few times. Overall beautiful place.”

“Ocean was not visible from my room, however I could see the pool. I was disappointed with the level of marketing that takes place and how you are tricked into buying vacation. No one explain originally that you will be targeted and literally take a day out of your vacation for marketing. This is a beautiful hotel but I would not want to go back because of their marketing strategies. Ni one goes on vacation for this. Management needs to address this practice. It is a big turn off for the resort.”

“I was impressed by the room, which had a small but well-equipped kitchenette, surpassing the usual hotel amenities with multiple appliances such as a microwave, coffee machine, and various dishware. Another delightful surprise was the availability of a washer and dryer right outside each room, a rarity compared to other hotels in Puerto Rico where their absence had been inconvenient for my family. Despite our late arrival and early departure the next morning, we couldn't fully enjoy the pool and...

“Great ”

“Don’t get me wrong, the property is stunning but the food is extremely overpriced and very subpar. The chicken at certain restaurants were very processed chicken for the price. Three days was more than enough.”

“good”

“Great location and the staff it’s amazing. Thank you Melissa and Janice . ”

“Staff amazing. Rooms were clean and comfortable. Location amazing. Definitely would return to this resort.”

“We did not have an ocean view but our room was still great. Staff is so friendly it’s unbelievable. Truly refreshing ”

“Overcrwded”

“Honestly this place is the worst place I've been to. You have to wait more than an hour to check-in and once you get to your room, you also have to wait for your luggage to arrive, which took more than an hour. We are sitting there just wasting our time. The staffs are so eager for tips, and their facial expression will change according to the amount of the tip. Do not get a massage or a spa in this hotel. it's not worth it. I couldn't get out of this hotel fast enough. I would never visit...

“Most staff weren't as friendly as other resorts and found cockroaches in our room on multiple occasions.”

“The facilities in the common areas (e.g., pools, lobby, restaurants, theater, etc.) were in very good condition; however, this is NOT the case for the guest rooms. The guest rooms lacked maintenance. (For example: the shower had only one door, so water splashed all over the floor outside the shower area when showering; the chrome on the bathroom faucets was worn.; one of the electrical outlet covers in the room was loose, and when I unplugged the cell phone chargers, the cover came off, leaving...

“The staff was amazing! Our room was always cared for and the mini bar was full. If there was a question or problem it was solved immediately by using the Riu app. I was a bit disappointed by the noise while on the balcony from machines running at ground level to keep everything going. It the ocean view was perfect! The food, restaurants and pool were great. It is not the largest Riu we have been at, but we had a lovely time. ”

“Everyone is nice and food is good”

“This was a great place to stay 10/10”

“Could not see the ocean from our room. Had pool access room but the door never worked so we could not use it.”