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"It was ok. Hut tube out of service, gym outdated with broken equipment, very crowded pool and beach area. Some staff members were amazing with exceptional customer service skills like Romell. Very friendly, genuinely welcoming, while others have an attitude and look bothered. Food is so so. It was not what I was expecting from a Riu. "

"The staff were very friendly and helpful. The food was excellent. The wifi was terrible the whole stay, very slow and could not watch anything on any social media. "

"Property was outstanding and room beautiful. Very lively at night. "

"Pool was small. The check-in was a nightmare. They did not have the room ready at the advertised check-in time. I had to wait 4hrs to get the room."

"I really liked the old charm. Ate dinner there the first night and the food was absolutely delicious. Our room was cleaned every day and the staff was so delicious. It’s also in a great location, accessible to walk to several restaurants and to the fort. Took an Uber to their sister hotel to go to the beach, which gave us free chairs, towels, and umbrella. Can’t beat that. I would definitely go back to this hotel again."

"it was okay. got there at 5pm and shortly after all the outside restaurants closed, which was a bummer. we ate inside and the food took a while but its okay bc we were on island time. i did find a bone on my cheese flatbread. not sure what happened there. overall room was average. nice location downtown"

"Had an amazing stay, stayed in an ocean view room. Room was spacious and bed was very comfortable. "

"This was a great hotel to rest in VSJ. The AC was in top condition! I only had an issue with the hot water in my room but was never in when there was staff at desk in the weekend to report it. They gave me great recommendations for places to eat around :)"

"If you are traveling with a child (over 48 inches tall), you will have the most incredible time at the Aquadventures Park. Such a cool place to stay with family. "