카리브 해의 호텔 검색

“Everything was wonderful, with tremendous good attention from the Expedia representative Edwin, who attended to us very well and fulfilled all and more of our needs.”

“No snacks in our room like the others had so bring them if your in the Adult only section ”

“Serenade is a beautiful property with a great atmosphere, but there are a few areas that need improvement. The shower windows and some fixtures (sink handles, lamp buttons, hot tub) showed rust and needed better upkeep. I booked a hot tub room, but the water didn’t get hot, the jets didn’t work, and there was black residue coming through. I also saw a live roach on my table at the buffet. Staff did move my room after I reported it, which I appreciated. Breakfast options were limited with no...

“I was impressed by the room, which had a small but well-equipped kitchenette, surpassing the usual hotel amenities with multiple appliances such as a microwave, coffee machine, and various dishware. Another delightful surprise was the availability of a washer and dryer right outside each room, a rarity compared to other hotels in Puerto Rico where their absence had been inconvenient for my family. Despite our late arrival and early departure the next morning, we couldn't fully enjoy the pool and...

“The hotel was very clean and the staff was all very friendly and helpful”

“good”

“The service was terrible. They charge you for everything, and it always feels like they are doing you a huge favor instead of simply helping guests. The staff often seemed unfriendly and unwilling to assist. They even charge for the loungers, and for dinner you need reservations, which makes everything feel unnecessarily complicated. The loungers were always occupied, everything was overpriced, and overall the experience was very disappointing. The worst part by far was the service.”

“Clean room”

“Room clean no airport shuttle from hotel hotel bathroom smelled of sewer”

“Excellent ”

“We had such a blast at this resort! Robelin from the Elite reception was very attentive and helped us the whole time we were there. ”

“My white couch was dingy and the chair was peeling apart. There were dark spots I thought were bedbugs but it was just rust. At certain points of the day my room would smell like sewer. The pool was great but the hot tub was cold & dirty. ”

“Everything is perfect ”

“Honestly this place is the worst place I've been to. You have to wait more than an hour to check-in and once you get to your room, you also have to wait for your luggage to arrive, which took more than an hour. We are sitting there just wasting our time. The staffs are so eager for tips, and their facial expression will change according to the amount of the tip. Do not get a massage or a spa in this hotel. it's not worth it. I couldn't get out of this hotel fast enough. I would never visit...

“Good stay. Great set up for New Years Eve at a reasonable price.”

“The resort has a nice layout and did not feel crowded. Attentive staff. Nice restaurant options Just a really chill time”